LYNN WOOD
Hastings
Summary
Focused professional motivated to deliver seamless and pleasant healthcare experience to patients. Offering extensive background assisting medical teams in examining and treating patients. Skillful in measuring vitals, preparing, and drawing blood samples and preparing treatment rooms for examinations. Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Overview
19
19
years of professional experience
Work History
Professional Biller
Mary Lanning Healthcare
Hastings
09.2024 - Current
- Bill out the Emergency Department, Pain Clinic, Kidney Clinic, and Physical Therapy.
- Work denials from insurance companies.
- Follow up on reconsiderations and appeals with insurance companies.
- Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.
- Verified accuracy and integrity of motor vehicle and workers' compensation claims through careful research and analysis.
Customer Care Represent
Bass Pro Shops
Hastings
08.2021 - 09.2024
- Gathered customer feedback to suggest improvements for products and services.
- Updated system with order specifics and customer details, preferences, and billing information.
- Processed orders accurately and efficiently according to established procedures.
- Promoted available products and services to customers during service, account management and order calls.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided accurate, valid, and complete information to customers.
- Mentored junior team members and managed employee relationships.
- Built sustainable relationships of trust through open communication with customers.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
Medical Receptionist
Audiology And Hearing Center
Grand Island
01.2020 - 05.2021
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Scheduled and confirmed patient appointments and consultations.
- Ordered office supplies as needed to maintain inventory levels.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Straightened up waiting room to maintain neat and organized space.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Answered phones promptly and directed calls appropriately.
- Verified insurance coverage for appointments and collected co-payments as required.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
NURSING ASSISTANT
VA Medical Hospital
Grand Island
02.2019 - 12.2019
- Assisted Veterans with Daily activities
Optometric Technician
Eye Care Professionals
Grand Island
01.2018 - 02.2019
- Administered diagnostic tests such as ophthalmoscopy, tonometry, and pachymetry.
- Assisted optometrists with patient eye exams, ensuring accurate diagnosis and optimal patient care.
- Collaborated with optometrists to develop and implement care plans for patients with chronic eye conditions.
- Greeted customers upon arrival in a professional manner while providing excellent customer service.
- Coordinated referrals to ophthalmologists for patients requiring further medical treatment.
- Provided visual field testing to evaluate peripheral vision and detect abnormalities.
Volunteer Coordinator
Asercare Hospice
Grand Island
02.2014 - 10.2017
- Communicated regularly with volunteers, assisting with issues and questions.
- Oriented new volunteers on policies and procedures, introduced staff and provided information guides.
- Assigned volunteers to keep shifts properly staffed.
- Matched volunteers with open positions based on individual strengths and knowledge.
- Organized training programs for volunteers.
- Set up weekly meetings with volunteers to discuss their progress and challenges.
- Managed a database of volunteer information.
Medical Assistant/Receptionist
Wagoner Medical Group
Grand Island
02.2006 - 02.2014
- Ensured all necessary paperwork was completed prior to patient visits.
- Checked patients in and out for appointments and collected co-payments.
- Provided assistance to clinicians during exams when needed.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Maintained accurate medical records including filing, retrieving, scanning, copying and faxing documents as requested by physicians or staff members.
- Processed patient payments and scanned identification and insurance cards.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Routed laboratory or diagnostic results to appropriate staff.
- Assisted with preparing exam rooms for patient visits and maintained cleanliness throughout the office.
Education
Associate of Science - Medical Assisting
Central Community College
Hastings05-2011
Skills
- Claims processing
- Denial management
- Insurance verification
- Billing software
- Regulatory compliance
- Data entry
- Attention to detail
- Time management
- Electronic health records
- Patient scheduling
- HIPAA compliance
- Customer service
- Communication skills
- Clinical support
- Patient discharge
- Operating EKG equipment
- Reliability
- Electronic charting
- Medical terminology in [languages]
Timeline
Professional Biller
Mary Lanning Healthcare
09.2024 - Current
Customer Care Represent
Bass Pro Shops
08.2021 - 09.2024
Medical Receptionist
Audiology And Hearing Center
01.2020 - 05.2021
NURSING ASSISTANT
VA Medical Hospital
02.2019 - 12.2019
Optometric Technician
Eye Care Professionals
01.2018 - 02.2019
Volunteer Coordinator
Asercare Hospice
02.2014 - 10.2017
Medical Assistant/Receptionist
Wagoner Medical Group
02.2006 - 02.2014
Associate of Science - Medical Assisting
Central Community College
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