Macy Zigler
Grand Island
Summary
Hardworking and passionate job-seeker with strong organizational skills. Eager to learn new roles and is a very quick learner. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships.
Overview
7
7
years of professional experience
Work History
911 Dispatcher
Grand Island Emergency Center; City of Grand Island
05.2024 - Current
- Operated multi-line phone systems to assess emergency situations and dispatch appropriate services.
- Coordinated communication between first responders, ensuring timely response to incidents.
- Monitored radio transmissions and maintained contact with field units during emergencies.
- Evaluated incoming information to prioritize calls based on urgency and severity.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
Freight Broker
GIX Logistics
01.2021 - 05.2024
- Monitored market and negotiated rates based on trends.
- Tracked shipments and trucks out on deliveries.
- Contacted existing customers to update accounts and confirm deals.
- Coordinated insurance coverage for goods and packages.
- Collaborated with team members to resolve challenges and improve productivity.
- Helped carriers trouble-shoot billing issues with accounting team.
- Operated computer systems to track shipments to improve efficiency and accuracy.
Assistant Manager
Gliks
07.2020 - 12.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Part-Time Assistant Manager
Sun Tan City
11.2018 - 07.2020
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
Education
Certificate of Business Administration - Business Administration
Central Community College
05.2024
High School Diploma -
Northwest High School
05.2019
Skills
- Critical Thinking
- Excellent Communication Skills
- Team Player
- Excellent Attention to Detail
- Fast Learner
- Highly Dependable
- Problem Solving
- Organized
- Ability to Manage Multiple Tasks
Timeline
911 Dispatcher
Grand Island Emergency Center; City of Grand Island
05.2024 - Current
Freight Broker
GIX Logistics
01.2021 - 05.2024
Assistant Manager
Gliks
07.2020 - 12.2020
Part-Time Assistant Manager
Sun Tan City
11.2018 - 07.2020
High School Diploma -
Northwest High School
Certificate of Business Administration - Business Administration
Central Community College