Madelyn Metzler
Omaha
Summary
Results-driven professional with over 9 years of experience in account management and customer service. Expertise in market analysis and process improvement, delivering significant enhancements in operational efficiency and client satisfaction. Solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration.
Overview
12
12
years of professional experience
Work History
Account Manager
C.H. Robinson
Omaha, NE
07.2018 - Current
- Managed client accounts, ensuring high levels of customer satisfaction and retention.
- Developed strategic plans to optimize logistics and supply chain processes for clients.
- Collaborated with cross-functional teams to resolve client issues promptly and efficiently.
- Analyzed market trends to identify opportunities for account growth and service improvement.
- Implemented process improvements that streamlined operations and increased overall efficiency.
- Conducted regular business reviews with clients to assess needs and align services accordingly.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Personal Assistant
Eight Days
Omaha, NE
09.2017 - 07.2018
- Streamlined cleaning procedures to enhance efficiency and maintain high standards of cleanliness.
- Trained and mentored new team members on best practices for residential cleaning.
- Managed inventory of cleaning supplies to optimize resource usage.
Legal Assistant
Fidelity National Title Insurance Company
Omaha, NE
12.2015 - 09.2017
- Managed legal documentation and correspondence for real estate transactions.
- Conducted title searches and examined public records for property ownership verification.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
Front Desk Receptionist
Brokerage Services Inc.
Lincoln, NE
08.2014 - 05.2015
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between clients and brokerage staff, enhancing workflow efficiency.
- Maintained accurate records of appointments and client interactions using CRM systems.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
Elementary Education
University of Nebraska, Lincoln
Lincoln, NEHigh School Diploma -
Tekamah-Herman High School
Tekamah, NE05.2014
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relationship management
- Strategic planning
- Sales strategy development
- Strategic account development
- Lead prospecting
- Market analysis
- File management
- Calendar management
- Billing and invoicing
Timeline
Account Manager
C.H. Robinson
07.2018 - Current
Personal Assistant
Eight Days
09.2017 - 07.2018
Legal Assistant
Fidelity National Title Insurance Company
12.2015 - 09.2017
Front Desk Receptionist
Brokerage Services Inc.
08.2014 - 05.2015
Elementary Education
University of Nebraska, Lincoln
High School Diploma -
Tekamah-Herman High School