Madison Bogatz
Lincoln
Summary
Currently based in Lincoln, NE. I am relocating to New York City by September 1, 2025. Open to relocating sooner if given 60 day notice. | Dynamic professional with extensive experience in customer service and data management, notably at NTT DATA. Proven ability in report writing and regulatory compliance, coupled with strong communication skills. I have five years of experience working remotely but want to change things up and work in person. Recognized for enhancing operational efficiency and accuracy in member enrollment processes, ensuring high-quality service delivery and customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Kitchen Staff Member
Yia Yias Pizza Beer And Wine
Lincoln
05.2023 - Current
- Handled customer orders in a timely manner, ensuring accuracy of order.
- Cleaned and sanitized kitchen surfaces and equipment.
- Prepared dough and sauce for pizzas according to recipes.
- Assisted in loading and unloading food items from delivery trucks.
- Performed daily maintenance tasks on kitchen equipment such as cleaning fryers or grills.
- Operated ovens to bake products according to established procedures.
- Utilized computer system to track sales data for daily reports.
Senior BPO Processing Associate
NTT DATA
Lincoln
04.2020 - Current
- Communicate with client to ensure member information is updated in a timely manner.
- Review payment information.
- Enroll and disenroll members.
- Observe strict procedures to protect sensitive patient information.
- Check documentation for accuracy and validity.
- Review and verify data.
- Create reports to communicate member updates to client.
- Review and report conflicting information between systems.
- Manage member accounts and enrollments for Blue Cross Blue Shield of Michigan.
- Inputted customer information into database accurately and efficiently.
Customer Service Representative
Allstate Insurance
Lincoln
07.2019 - 03.2020
- Provided customer support in a fast paced environment.
- Responded to customer requests for products, services and company information.
- Conducted follow-up calls to ensure customer satisfaction with service provided.
- Reviewed documents such as applications, endorsements, riders, renewals, for accuracy.
- Participated in team meetings providing feedback on current processes or procedures.
- Performed data entry into various computer systems accurately and efficiently.
- Resolved customer issues efficiently and effectively with a focus on first call resolution.
BPO Claims Processor
NTT DATA
Lincoln
08.2018 - 07.2019
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Helped create a new department and new processes for filing claims for members over the phone.
- Reviewed and verified insurance policy information to assess coverage and determine appropriate claims processing procedures.
- Provided technical guidance and training to new staff members regarding claim processing procedures.
- Adhered to all applicable laws, regulations, and company standards while processing claims.
Customer Service Representative
HKT Telecommunications
Lincoln
02.2018 - 08.2018
- Processed new policy applications and updated existing policy documents.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Provided quotes on various types of insurance policies.
- Performed administrative duties such as filing, scanning, faxing, copying documents.
- Maintained accurate records of customer interactions and transactions.
- Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
Bakery Worker
Hy-Vee
Lincoln
10.2016 - 02.2018
- Cleaned baking equipment and utensils including mixing bowls, measuring cups, pans, trays, ovens and other tools used in the preparation of bakery items.
- Stocked shelves with bakery products ensuring freshness dates were up-to-date.
- Prepared and baked goods such as cakes, cookies, muffins, pies, and breads according to recipes.
- Packaged freshly-baked goods into bags or boxes with pricing labels attached.
- Rotated stock regularly to prevent spoilage due to overstocking or outdating.
- Assisted customers with their orders providing advice on different types of pastries available.
Retail Sales Associate
Younkers
Grand Island
07.2014 - 09.2016
- Promoted special offers and discounts to encourage additional purchases.
- Operated point-of-sale systems accurately to process payments from customers.
- Organized displays to attract customers and promote sales.
- Stocked shelves with merchandise according to company standards.
- Tracked inventory levels throughout the day and restocked items as needed.
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Greeted customers upon entering the store and provided assistance.
Front Desk Agent
Roadway Inn
Central City
05.2014 - 06.2015
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Performed administrative duties such as filing documents, preparing correspondence.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Maintained daily records of room availability and rates.
- Verified accuracy of billing invoices prior to submitting them for payment processing.
- Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
- Greeted guests in a professional and friendly manner.
Drive-Thru Cashier
Dairy Queen Grill & Chill
Central City
06.2012 - 04.2014
- Operated drive-thru window efficiently to ensure fast order processing times.
- Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
- Prepared food items according to company standards for quality and presentation.
- Maintained knowledge of current menu items, prices, and promotions.
- Completed end-of-shift tasks such as counting money in register drawers and reconciling transactions with receipts.
Education
Associate of Science -
Southeast Community College
Lincoln, NESkills
- Microsoft excel
- Microsoft word
- Time management
- Cash handling
- Communication skills
- Data Entry
- Report Writing
- Inventory Control
- Quality Control
- Customer service
- Problem solving
- Hospitality
- Quality assurance
- Attention to detail
- Record keeping
- Regulatory compliance
- Membership enrollment
Certification
- Food Handlers Permit
Languages
English
Full Professional
Timeline
Kitchen Staff Member
Yia Yias Pizza Beer And Wine
05.2023 - Current
Senior BPO Processing Associate
NTT DATA
04.2020 - Current
Customer Service Representative
Allstate Insurance
07.2019 - 03.2020
BPO Claims Processor
NTT DATA
08.2018 - 07.2019
Customer Service Representative
HKT Telecommunications
02.2018 - 08.2018
Bakery Worker
Hy-Vee
10.2016 - 02.2018
Retail Sales Associate
Younkers
07.2014 - 09.2016
Front Desk Agent
Roadway Inn
05.2014 - 06.2015
Drive-Thru Cashier
Dairy Queen Grill & Chill
06.2012 - 04.2014
Associate of Science -
Southeast Community College