Madison Buck
Omaha
Summary
Dynamic Post-Closing Specialist at Title365 with a proven track record in enhancing customer satisfaction and minimizing errors through meticulous document reviews. Skilled in quality control and problem-solving, I foster strong client relationships while managing high volumes of loan files efficiently. Committed to continuous improvement and teamwork, I ensure seamless post-closing processes.
Overview
9
9
years of professional experience
Work History
Post-Closing Specialist
Title365
10.2024 - Current
- Reduced errors in loan documents by conducting thorough reviews prior to submission.
- Communicated proactively with clients to address concerns or answer questions related to their loans after closing.
- Maintained a comprehensive understanding of industry guidelines, staying informed on updates and changes that could impact the post-closing process.
- Supported sales teams in addressing client needs following loan closure, fostering positive relationships and encouraging repeat business.
- Kept detailed records of all post-closing activities, providing accurate and up-to-date information for management reporting purposes.
- Enhanced customer satisfaction by providing timely and accurate loan closing documentation.
- Proactively identified potential obstacles within the post-closing process, recommending solutions or alternative approaches when needed.
- Efficiently managed multiple priorities while maintaining strict attention to detail during time-sensitive deadlines for loan closings.
- Managed a high volume of loan files, maintaining organization and accuracy throughout the post-closing process.
- Collaborated with various departments to ensure all necessary documents were obtained for successful loan closings.
- Improved workflow efficiency by training new team members on post-closing procedures and best practices.
- Checked accuracy and completeness of all paperwork.
Curative Specialist
Title365
01.2019 - 10.2024
- Strengthened client relationships through proactive communication and consistent delivery of high-quality work product.
- Minimized errors in title reports by meticulously proofreading documents before submission to clients or county recorders offices.
- Improved title defect resolution rates by thoroughly reviewing and analyzing property records.
- Increased customer satisfaction by providing timely updates on the status of curative efforts.
- Collaborated with escrow officers, underwriters, and attorneys to ensure accurate title reports for clients.
- Continuously updated industry knowledge by attending educational seminars and staying informed about regulatory changes.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Utilized various online databases and public land records to verify ownership information.
- Assisted in preparation of title insurance policies and title commitments.
- Examined land records and identified potential problems with title search results.
- Created legal documents such as deeds, mortgages and leases based on title search results.
Tax Specialist
Title365
05.2016 - 01.2019
- Collaborated with cross-functional teams to ensure seamless communication and coordination on tax-related matters.
- Reviewed financial statements for accuracy and integrity.
- Conducted ongoing professional development activities to stay current with changing industry trends, legislation, rules, regulations affecting taxation practices.
- Provided clear explanations of complex tax concepts to clients, ensuring they fully understood their responsibilities and obligations.
- Reviewed workpapers prepared by other staff members ensuring accuracy before finalizing documents for submission.
- Developed strong working relationships with key stakeholders improving communication ensuring smooth resolution issues as they arose.
- Facilitated communication between clients and tax authorities.
- Facilitated integration of modern tax software with client accounting software.
- Calculated estimated tax payments for clients.
Education
High School Diploma -
Omaha South High School
4519 S. 24th St. Omaha, NE 6810705-2009
Skills
- Customer service and assistance
- Data entry proficiency
- Quality control measures
- Deadline adherence
- Order entry
- Title clearing
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Reliability
- Quality control
- Continuous improvement
- Professional demeanor
Timeline
Post-Closing Specialist
Title365
10.2024 - Current
Curative Specialist
Title365
01.2019 - 10.2024
Tax Specialist
Title365
05.2016 - 01.2019
High School Diploma -
Omaha South High School
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