Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Maguy Agau

Omaha,NE

Summary

Experienced with financial management, client relations, and portfolio oversight. Utilizes analytical skills to develop tailored financial strategies. Track record of enhancing client satisfaction and achieving financial goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Residential Manager

DDCN
06.2023 - Current
  • Oversaw 2 residential homes supervising 7 staff members to ensure daily operations within the facility, ensuring that all tasks were completed accurately and on time.
  • Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
  • Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
  • Provided exceptional leadership during emergency situations, coordinating staff response efforts effectively to ensure resident safety.

Financial Services Representative

Charles Schwab
01.2023 - 06.2023
  • Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships,
  • Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
  • Acquired proficiency in Schwab systems.
  • Enhanced customer relationships with personalized service and addressing individual concerns promptly.
  • Collaborated with team members to achieve sales targets and improve overall branch performance.
  • Managed 30-50 client calls daily delivering accurate financial information.

Customer Service Representative

Alorica
05.2021 - 01.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts,
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to 50-70 daily calls with efficiency for customer requests on products, services, and company information.

Education

BBA - Investment Science & Portfolio Management

University of Nebraska At Omaha
Omaha, NE

Skills

  • Communication
  • Leadership
  • Customer Service
  • Conflict Resolution
  • Adaptability
  • Collaboration
  • Empathy
  • Excel
  • Powerpoint
  • Salesforce CRM
  • Microsoft Systems
  • Thinkorswim

Certification

Certified Nebraska Medical Aide

CPR Certified

Languages

Dinka
English

Interests

Coaching youth basketball

Cooking

Writing

Timeline

Residential Manager

DDCN
06.2023 - Current

Financial Services Representative

Charles Schwab
01.2023 - 06.2023

Customer Service Representative

Alorica
05.2021 - 01.2023

BBA - Investment Science & Portfolio Management

University of Nebraska At Omaha

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Maguy Agau