Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Makayla Cook

La Vista

Summary

Experienced professional in the hospitality industry with a proven track record of delivering exceptional service in fast-paced dining environments. Recognized for dedication to teamwork and exceeding customer expectations. Versatile and dependable, adept at adapting to evolving demands and maintaining seamless operations through effective communication and problem-solving abilities. Eager to transition into the healthcare sector to broaden expertise in direct patient care.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Jerzee's Sports Bar and Grill
01.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Front Desk Receptionist

PLNK Fitness
08.2022 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Bartender

Smash Park
05.2024 - 01.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.

Server/Bartender

Olive Garden
10.2022 - 05.2024
  • Provide guests with the best experience and make them feel welcomed and cared for.
  • Follow safety and health regulations for a safe and clean environment.
  • Assist other team members with help by being present and active at all times.

Front Desk Receptionist

OrangeTheory Fitness
10.2022 - 04.2023
  • Cold calling and following up with leads for new clients.
  • Maintain and clean the studio after each class.
  • Greeting each client as they walk through the door and provide assistance on purchases and questions.

Service Manager

Hy-Vee
04.2021 - 07.2022
  • Efficiently assisted workers with problematic transactions to maintain customer satisfaction quickly to resolve issues.
  • Met with customers to discuss service needs and develop effective and practical solutions.

Pharmacy Technician

Hy-vee
05.2020 - 06.2021
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Counted, measured, and compounded medication following standard procedures.

Education

High school diploma -

Plattsmouth High School
Plattsmouth, NE
05.2020

Skills

  • Team Leadership
  • Customer Service
  • Fast Paced
  • Multitasking
  • Goal Oriented
  • Organizational Skills
  • Adaptability
  • Strong work ethic

Certification

  • CNA - Certified Nursing Assistant

Timeline

Server

Jerzee's Sports Bar and Grill
01.2025 - Current

Bartender

Smash Park
05.2024 - 01.2025

Server/Bartender

Olive Garden
10.2022 - 05.2024

Front Desk Receptionist

OrangeTheory Fitness
10.2022 - 04.2023

Front Desk Receptionist

PLNK Fitness
08.2022 - Current

Service Manager

Hy-Vee
04.2021 - 07.2022

Pharmacy Technician

Hy-vee
05.2020 - 06.2021

High school diploma -

Plattsmouth High School

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Makayla Cook