Makayla Urbina-Aguilera

Experienced in processing incoming claims with a focus on data entry and accuracy, ensuring that customer claims are reviewed for completeness. Demonstrated strong customer service skills by responding to inquiries promptly and maintaining thorough documentation of claim activities in line with company policies. Proven ability to assist patients with post-surgical needs, showcasing effective communication and attention to detail in daily care tasks. Skills in conflict resolution and team collaboration contribute to a supportive environment for both clients and colleagues.