Makena Hoskins
Bellevue
Summary
Server and bartender with a strong work ethic at Friedman Hospitality Group, recognized for exceptional customer service. Expert in beverage preparation and multitasking, consistently enhancing dining experiences while maintaining high cleanliness standards. Proven ability to resolve customer concerns swiftly, fostering positive relationships and satisfaction in a high-volume environment.
Overview
2
2
years of professional experience
Work History
Server/Bartender
Friedman Hospitality Group
08.2023 - 12.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted guests with menu selections and special requests for enhanced dining experience.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness and organization of dining area to uphold restaurant standards.
- Assisted Event coordinator with leading and planning events
- Mixed and served alcoholic and nonalcoholic beverages
- Managed inventory and restocked bar supplies
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved customer concerns promptly, contributing to positive dining experiences and satisfaction.
- Adapted quickly to changing circumstances and guest needs during peak hours.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Wyoming Valley West
Plymouth, PA06.2022
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Menu memorization
- Food running
- Cleanliness standards
- Hospitality service
- Professional appearance
- High volume dining
- Service prioritization
- Team collaboration
- Table bussing
- Supply restocking
- Guest relations management
- Dining area maintenance
- Allergy awareness
- Beverage preparation
- Tableside etiquette
- Task prioritization
- Table setting
- Guest seating
- Food sales and promotion
- Table setting knowledge
- Daily specials memorization
- Wine service
- Multitasking and organization
- POS operation
- Upselling techniques
- Positive guest interactions
- Reliability
- Multitasking Abilities
- High energy and stamina
- Team leadership
- Cool under pressure
- Excellent communication
Timeline
Server/Bartender
Friedman Hospitality Group
08.2023 - 12.2025
High School Diploma -
Wyoming Valley West