Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Malcom Smith

Omaha,NE

Summary

Dynamic Community Manager with a proven track record at Asset Living, excelling in tenant relations and enhancing resident engagement. Skilled in sales and relationship building, I successfully improved leasing success rates through effective negotiation and strategic marketing initiatives. Committed to delivering exceptional customer service while maintaining high property standards.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Community Manager

Asset Living (Lund Company)
05.2023 - Current
  • Assisted in managing community engagement initiatives to enhance resident participation.
  • Managed tenant relations, ensuring prompt resolution of issues and adherence to lease agreements.
  • Coordinated property maintenance activities, optimizing vendor performance and service quality.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Improved overall leasing success rate by skillfully negotiating terms that met both tenant expectations and company goals.

Assistant Property Manager

Lund Company
11.2022 - 05.2023
  • Coordinated tenant communications, addressing inquiries and resolving issues promptly.
  • Assisted in lease administration, ensuring compliance with property regulations and policies.
  • Oversaw maintenance requests, prioritizing tasks to enhance resident satisfaction and property upkeep.
  • Managed vendor relationships, facilitating timely service delivery for property improvements.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.

Leasing Specialist

Lund Company
03.2022 - 11.2022
  • Conducted property tours and showcased amenities to prospective tenants, enhancing leasing opportunities.
  • Managed lease agreements and documentation processes, ensuring compliance with local regulations.
  • Collaborated with marketing teams to develop promotional materials, increasing visibility of available units.
  • Utilized property management software to track applications and streamline tenant communications.
  • Prepared market analysis reports to identify competitive pricing strategies and occupancy trends.

Personal Banker

Great Western Bank
10.2021 - 03.2022
  • Cultivated strong client relationships through personalized banking solutions and financial advice.
  • Facilitated account openings, closures, and transactions with precision and attention to detail.
  • Enhanced customer satisfaction by resolving inquiries and addressing concerns effectively.
  • Implemented cross-selling strategies to promote bank products and services, increasing client engagement.

Education

No Degree -

University of Nebraska At Kearney
Kearney, NE

High School Diploma -

Wisner Pilger High School
Wisner
05-2018

Skills

  • Sales experience
  • Attention to detail
  • Customer service
  • Time management
  • Teamwork and collaboration
  • Excellent communication
  • Team leadership
  • Relationship building
  • Scheduling

Certification

Certified Apartment Manager- AAN 2024

Certified Apartment Leasing Specialist- AAN 2022

Leadership Lyceum- AAN 2025

Real Estate Course Work

Timeline

Community Manager

Asset Living (Lund Company)
05.2023 - Current

Assistant Property Manager

Lund Company
11.2022 - 05.2023

Leasing Specialist

Lund Company
03.2022 - 11.2022

Personal Banker

Great Western Bank
10.2021 - 03.2022

No Degree -

University of Nebraska At Kearney

High School Diploma -

Wisner Pilger High School

Similar Profiles

CREATE PROFILE
Malcom Smith