Malcom Smith
Omaha,NE
Summary
Dynamic Community Manager with a proven track record at Asset Living, excelling in tenant relations and enhancing resident engagement. Skilled in sales and relationship building, I successfully improved leasing success rates through effective negotiation and strategic marketing initiatives. Committed to delivering exceptional customer service while maintaining high property standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Community Manager
Asset Living (Lund Company)
05.2023 - Current
- Assisted in managing community engagement initiatives to enhance resident participation.
- Managed tenant relations, ensuring prompt resolution of issues and adherence to lease agreements.
- Coordinated property maintenance activities, optimizing vendor performance and service quality.
- Generated professional networks by engaging in professional, industry and government organizations.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Improved overall leasing success rate by skillfully negotiating terms that met both tenant expectations and company goals.
Assistant Property Manager
Lund Company
11.2022 - 05.2023
- Coordinated tenant communications, addressing inquiries and resolving issues promptly.
- Assisted in lease administration, ensuring compliance with property regulations and policies.
- Oversaw maintenance requests, prioritizing tasks to enhance resident satisfaction and property upkeep.
- Managed vendor relationships, facilitating timely service delivery for property improvements.
- Followed up on delinquent tenants and coordinated collection procedures.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
Leasing Specialist
Lund Company
03.2022 - 11.2022
- Conducted property tours and showcased amenities to prospective tenants, enhancing leasing opportunities.
- Managed lease agreements and documentation processes, ensuring compliance with local regulations.
- Collaborated with marketing teams to develop promotional materials, increasing visibility of available units.
- Utilized property management software to track applications and streamline tenant communications.
- Prepared market analysis reports to identify competitive pricing strategies and occupancy trends.
Personal Banker
Great Western Bank
10.2021 - 03.2022
- Cultivated strong client relationships through personalized banking solutions and financial advice.
- Facilitated account openings, closures, and transactions with precision and attention to detail.
- Enhanced customer satisfaction by resolving inquiries and addressing concerns effectively.
- Implemented cross-selling strategies to promote bank products and services, increasing client engagement.
Education
No Degree -
University of Nebraska At Kearney
Kearney, NEHigh School Diploma -
Wisner Pilger High School
Wisner 05-2018
Skills
- Sales experience
- Attention to detail
- Customer service
- Time management
- Teamwork and collaboration
- Excellent communication
- Team leadership
- Relationship building
- Scheduling
Certification
Certified Apartment Manager- AAN 2024
Certified Apartment Leasing Specialist- AAN 2022
Leadership Lyceum- AAN 2025
Real Estate Course Work
Timeline
Community Manager
Asset Living (Lund Company)
05.2023 - Current
Assistant Property Manager
Lund Company
11.2022 - 05.2023
Leasing Specialist
Lund Company
03.2022 - 11.2022
Personal Banker
Great Western Bank
10.2021 - 03.2022
No Degree -
University of Nebraska At Kearney
High School Diploma -
Wisner Pilger High School