Mallory Edwards
Omaha
Summary
Results-driven hospitality leader with 5+ years of experience managing high-performing teams and daily operations. Proven ability to increase revenue, control costs, and elevate customer satisfaction. Strong background in staff development, operational efficiency, and delivering exceptional guest experiences in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Business Direct Sales
H&H KIA
Omaha
08.2025 - 01.2026
- Prospecting & lead generation
- Cultivated strong client relationships for improved satisfaction
- Product/service presentations
- Facilitated negotiations to successfully close sales deals
General Manager
Little King Deli and Subs
Omaha
08.2021 - 01.2025
- Led daily operations of a high-volume location, improving overall efficiency and team productivity
- Managed budgets and consistently met or exceeded profit targets
- Increased customer satisfaction through improved service standards and staff training
- Reduced labor costs by optimizing scheduling and staffing levels
- Trained and mentored staff, improving retention and team performance
- Strengthened vendor relationships to ensure reliable inventory and cost control
Server
Pitch
Omaha
01.2021 - 08.2021
- Delivered high-quality guest experiences in a fast-paced environment
- Built rapport with guests, contributing to repeat business and positive reviews
Bartender
Safari Cigars
Omaha
01.2018 - 01.2021
- Provided personalized service, increasing customer loyalty and repeat visits
- Managed high-volume bar operations while maintaining quality and efficiency
- Built strong, trusting relationships with families
Education
Bachelor of Science - Criminology & Criminal Justice, Psychology
University of Nebraska Omaha
01-2020
Skills
- Staff Leadership
- Training & Development
- Customer Experience
- Cost Control
- Inventory Management
- Scheduling
- Problem Solving
- Operations Management
- Negotiation tactics
- Client relationship management
Accomplishments
- NCAA Division I Soccer Athlete (2016–2020)
- State Champion (2014, 2016)
- Honorable Mention All-State (2015, 2016)
References
Available upon request
Timeline
Business Direct Sales
H&H KIA
08.2025 - 01.2026
General Manager
Little King Deli and Subs
08.2021 - 01.2025
Server
Pitch
01.2021 - 08.2021
Bartender
Safari Cigars
01.2018 - 01.2021
Bachelor of Science - Criminology & Criminal Justice, Psychology
University of Nebraska Omaha