Mallory Eversoll
Papillion
Summary
Floral department employee passionate about the preparation and arranging of designer flowers, and care and maintenance of arrangements and plants. Known for providing friendly, accommodating and exceptional customer service. Hard working, reliable, and adaptable amid a busy, changing work environment. Strives to maintain a work environment that is clean, safe and professional.
Overview
5
5
years of professional experience
Work History
Floral Clerk
HyVee Foods
03.2024 - Current
- Conducted regular cleaning tasks to maintain a sanitary workspace, adhering to all relevant health regulations.
- Enhanced customer satisfaction by providing personalized floral recommendations based on client preferences and budget.
- Placed orders in person and over the phone for pick up and delivery
- Processed transactions efficiently while maintaining a friendly demeanor during peak business hours.
- Processed and inventoried flowers and merchandise
- Maintained a visually appealing store layout by regularly refreshing floral displays and rotating inventory.
Online Personal Shopper
HyVee Foods
05.2020 - 02.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Bachelor of Science - Elementary Education
Nebraska Wesleyan University
Lincoln, NE05-2011
Skills
- Floral arrangement
- Visual merchandising
- Customer service
- Inventory management
- Product knowledge
- Sanitation practices
- Order fulfillment
Additional Skills
Relevant Experience:
Barista/cashier with Gloria Jeans Coffee Company
1.5 years
-Made a variety of hot and cold beverages for customers
-Performed opening and closing tasks for shop
-Answered questions about products and offered suggestions on what to buy or order
-Stocked inventory
-Weighed, packaged and priced coffee beans, grounded beans for customer
Timeline
Floral Clerk
HyVee Foods
03.2024 - Current
Online Personal Shopper
HyVee Foods
05.2020 - 02.2024
Bachelor of Science - Elementary Education
Nebraska Wesleyan University
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