Mandy Kelly
Omaha
Summary
Offering a positive attitude and genuine interest in helping others, I'm ready to thrive in customer-focused environment. I have the ability to quickly learn company products and services, ensuring accurate and efficient customer support. I am ready to use and develop my communication and problem-solving skills in the Customer Service Representative role.
Overview
19
19
years of professional experience
Work History
Food Preparation Worker
Valas
10.2022 - 10.2024
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Served food to customers.
Merchandise Assistant
Gordmans Headquarters
08.2014 - 12.2016
- Ordered tags for merchandise.
- Helped buyers by organizing their merchandise.
Sales Representative
The Maids International
07.2012 - 10.2014
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Specialist - Marriott.com Content Management
Marriott Worldwide Reservations Center
02.2009 - 05.2012
- Approved and entered hotel offer requests into Marriott's package management system.
- Provided phone and email assistance to hotel representatives in regards to package and offer creation and maintenance for Marriott.com.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Enhanced customer satisfaction with timely and accurate issue resolution.
Specialist – Customer Care Sales Specialist
Marriott Worldwide Reservations Center
02.2006 - 01.2009
- Increased customer satisfaction by promptly and accurately processing hotel reservations.
- Managed high call volume for hotel reservations, promptly addressing inquiries and requests.
- Developed strong relationships with repeat clients, fostering loyalty to the hotel brand.
- Managed reservations, cancellations, and modifications with accuracy.
Education
Associates Degree - Applied Science, Sign Language Interpretation
Metropolitan Community College
Omaha, NE05.2009
Skills
- Call center experience
- Customer service
- Active listening
- Critical thinking
- Computer proficiency
Timeline
Food Preparation Worker
Valas
10.2022 - 10.2024
Merchandise Assistant
Gordmans Headquarters
08.2014 - 12.2016
Sales Representative
The Maids International
07.2012 - 10.2014
Specialist - Marriott.com Content Management
Marriott Worldwide Reservations Center
02.2009 - 05.2012
Specialist – Customer Care Sales Specialist
Marriott Worldwide Reservations Center
02.2006 - 01.2009
Associates Degree - Applied Science, Sign Language Interpretation
Metropolitan Community College
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