Marcellaya Loftin
Omaha
Summary
Great Customer Service Representative skills in service process optimization and clear communication. Steady tasks of providing support through phone , chat or email with constance use with Data entry , great communications , problem-solving , & great empathy while staying professional. Proven ability to resolve inquiries promptly and accurately, contributing to improved customer experiences efficiency.
Overview
2
2
years of professional experience
2020
2020
years of post-secondary education
Work History
Customer Service Representative
Transdev
Omaha
10.2023 - Current
- Resolved customer inquiries accurately, ensuring timely responses and enhancing overall customer satisfaction.
- Utilized CRM systems to track customer interactions and streamline service processes effectively.
- Data entry
- Great communications skills
- Providing accurate and thorough information .
- Collaborated with cross-department teams to address customer issues and improve service .
- Answering costumers inquires & resolving issues promptly .
- Notifying costumers on potential issues with service or any delays
- Empathy & patience
- Clear Communication/ Following Up
- Working with Teams , Outlook , Microsoft , etc. Daily
- Entering costumer information , complaints , or feedbacks on Crm systems
- Main focus entering ,updating and maintaining data in database
- HIPPA safeguarding individuals health records , & other personal health information
Education
North Omaha High School
Omaha , NESkills
- CRM management
- Active Listening
- Data entry
- Customer inquiry resolution
- Time management
- Service process optimization
- Staying focused during repetitive tasks
Languages
English
Full Professional
Timeline
Customer Service Representative
Transdev
10.2023 - Current
North Omaha High School