Marek Smith
Omaha
Summary
Dynamic Network Technical Specialist with extensive experience at AT&T, excelling in telecommunications and user training. Proven track record in enhancing customer satisfaction and mentoring teams. Skilled in decision-making and time management, successfully leading projects to optimize service delivery and operational efficiency. Committed to fostering a culture of excellence and collaboration.
Overview
13
13
years of professional experience
Work History
Network Technical Specialist
AT&T
04.2020 - Current
- Diagnosed and resolved technical issues for customers, enhancing user satisfaction and support efficiency.
- Assisted in project management efforts, ensuring timely execution of initiatives aligned with organizational goals.
- Mentored junior technicians, fostering skill development and promoting a culture of excellence within the team.
Premises Technician
AT&T
12.2014 - 04.2020
- Installed and maintained telecommunications equipment to ensure optimal performance and customer satisfaction.
- Conducted site surveys to assess installation requirements and plan effective service deployment.
- Trained new technicians on installation protocols and safety procedures for operational efficiency.
Cable Splicer
AT&T
04.2014 - 11.2014
- Spliced fiber optic and copper cables to ensure optimal network performance.
- Collaborated with field teams to troubleshoot and resolve connectivity issues.
- Collaborated with other technicians to complete complex projects within tight deadlines, ensuring customer satisfaction.
Department Manager
Walmart
08.2013 - 04.2014
- Led daily operations to optimize inventory management and ensure product availability.
- Trained and mentored team members to enhance productivity and maintain high service standards.
- Coordinated with vendors to streamline supply chain processes and reduce lead times.
Shift Lead Manager
Walgreens
08.2012 - 08.2012
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance productivity and customer service skills.
- Led team meetings to communicate objectives, motivate staff, and address performance issues proactively.
Education
Bachelor of Science - IT Services - Management
Southern New Hampshire University
Hooksett, NH08-2028
Skills
- Telecommunications
- User training expertise
- Hardware and software updates
- Team leadership
- Decision-making
- Time management
Timeline
Network Technical Specialist
AT&T
04.2020 - Current
Premises Technician
AT&T
12.2014 - 04.2020
Cable Splicer
AT&T
04.2014 - 11.2014
Department Manager
Walmart
08.2013 - 04.2014
Shift Lead Manager
Walgreens
08.2012 - 08.2012
Bachelor of Science - IT Services - Management
Southern New Hampshire University