Maria Audimore Gray
Remedy Staffing
Omaha
12
years of professional experience
Dedicated Police Communication Operator skilled in call prioritization, dispatch coordination, and multitasking. Committed to public safety and professionalism, ensuring accurate documentation and effective emergency communication.
Work History
Warehouse Packer
8 Months- Packaged products efficiently for shipping, ensuring accurate labeling and documentation.
- Operated pallet jacks and forklifts to move materials within warehouse environment safely.
- Maintained organized workstations to enhance productivity and streamline packing processes.
- Collaborated with team members to meet daily production goals and deadlines consistently.
Child Advocate Caseworker
6 Months- Conducted comprehensive assessments to identify children's needs and develop tailored service plans.
- Collaborated with multidisciplinary teams to ensure effective communication and coordination of care services.
- Advocated for children's rights in court hearings, ensuring their voices were represented and heard.
- Monitored case progress, adjusted strategies as needed, and provided ongoing support to families in crisis.
- Led initiatives aimed at improving organizational processes, resulting in enhanced service outcomes for clients.
- Expeditiously managed caseloads to ensure timely provision of services for children in need.
Police Communication Operator
5 Years 10 Months- Managed emergency calls, prioritizing incidents based on urgency and resource availability.
- Operated radio dispatch systems to facilitate real-time communication with field units.
- Documented call details accurately, ensuring compliance with agency procedures and protocols.
- Participated in department-wide emergency preparedness exercises to ensure seamless coordination between dispatch and responding units during crisis situations.
- Exercised sound judgment in determining appropriate actions for various types of calls, medical emergencies, crimes in progress, and general requests for assistance.
- Demonstrated adaptability under pressure while managing multiple concurrent tasks such as answering phones, operating radios, entering data into computer systems, and maintaining logs of all communications events.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Customer Support Specialist
8 Months- Created performance reports highlighting service metrics, driving continuous improvement in customer support operations.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Assistant Manager
10 Months- Supervised daily operations, ensuring compliance with company policies and maintaining high standards of quality.
- Developed and implemented staff training programs to enhance team performance and customer service skills.
- Collaborated with upper management to identify operational inefficiencies and propose strategic improvements.
- Streamlined inventory management processes, reducing discrepancies and ensuring accurate stock levels.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Representative
2 Years 4 Months- Assisted customers with product inquiries and resolved issues efficiently.
- Managed cash register operations, ensuring accurate transactions and balancing at shifts end.
- Trained new employees on customer service protocols and store procedures.
- Collaborated with team members to optimize stock levels and merchandise displays.
Education
High School Diploma
- Cum laude
Associate of Arts - Criminal Justice
Bachelor of Arts - Criminology
Master of Arts - Public Administration
Skills
Call prioritization
Professionalism
Geographical awareness
Information gathering
Caller engagement
Call assessments
Teamwork
Attention to detail
Listening skills
Dependable and responsible
Multitasking
Dispatch coordination
CPR and first aid
Computer-aided dispatching
Incident documentation
Public safety
Timeline
Warehouse Packer
Remedy Staffing
10.2021 - 06.2022Read More
Child Advocate Caseworker
ChildNet
11.2020 - 05.2021Read More
Police Communication Operator
Broward Sheriff's Office
01.2015 - 11.2020Read More
Customer Support Specialist
Road America
05.2014 - 01.2015Read More
Assistant Manager
Hazelwood Enterprises
03.2013 - 01.2014Read More
Customer Service Representative
JCPenney
10.2010 - 02.2013Read More
Miami Carol City Senior High
High School Diploma
Read More
Broward College
Associate of Arts from Criminal Justice
Read More
Florida International University
Bachelor of Arts from Criminology
Read More
Barry University
Master of Arts from Public Administration
Read More