Mariah Wallace
Omaha
Summary
Resourceful Customer Success Operations and Data Analyst with over 4 years of experience in data analysis, dashboarding, KPI tracking, and performance reporting. Skilled in Tableau, Gainsight, Excel, Salesforce, and cross-functional partnership. Known for accuracy, integrity, and translating complex data into insights that drive action.
Overview
7
7
years of professional experience
Work History
Customer Success Operations Analyst II
Buildertrend
Omaha
06.2021 - 11.2025
- Analyzed customer success performance data and provided actionable insights through dashboards and reporting.
- Owned monthly reporting for churn, retention, conversions, health scores, revenue changes, and compensation metrics.
- Built and maintained Tableau dashboards, including a centralized dashboard hub with a branded design, custom navigation, and interactive filtering for leadership and account managers.
- Created operational dashboards in Gainsight, and partnered with Salesforce admins to develop performance tracking tools.
- Helped establish the Customer Success Operations department as one of the first members, contributing to reporting processes and standards.
- Produced advanced Excel reporting using VLOOKUP, XLOOKUP, COUNTIFS, SUMIFS, pivot tables, and VBA automation.
- Experienced with Tableau, Salesforce, Gainsight, Databricks, Azure DevOps, and Excel for analysis and reporting.
Branch Services Representative
Centris Federal Credit Union
11.2019 - 05.2021
- Selected by the Strategic Risk Department to assist with targeted projects, and support high-risk case workflows.
- Identified trends and patterns in suspicious activity, including check kiting, money laundering indicators, and unusual transaction behavior, to escalate potential fraud.
- Provided standard banking support for members, including consumer loans, account assistance, and financial education, while helping implement production tracking for branch loan dollars, and closing percentages.
Family Permanency Specialist
PromiseShip
04.2019 - 11.2019
- Managed a high and rapidly increasing caseload while multitasking across investigations, family contacts, court deadlines, and collaborative work with law enforcement and service providers.
- Maintained accurate, detailed documentation for all case activity and used state databases, community resources, and research tools to gather information, ensure compliance, and support court proceedings.
Corrections Caseworker
Nebraska Dept. of Correctional Services
08.2018 - 04.2019
- Conducted investigations on high-risk and monitored inmates, analyzing behavior patterns, reviewing histories, and reporting findings to supervisory staff.
- Oversaw daily activity for a 200-inmate housing unit, documenting incidents, identifying risks, and supporting case management through accurate reporting and classification insights.
Education
B.S. - Criminal Justice
University of Nebraska At Omaha
Omaha, NE05-2018
High School Diploma -
Papillion La Vista South High School
Papillion, NE05-2015
Skills
- Tableau
- Gainsight
- Salesforce
- Advanced Microsoft Excel
- KPI reporting and performance metrics
- Dashboard design and automation
- Process improvement and cross-team collaboration
- Data analysis and reporting
Accomplishments
Q4 2023 Customer Centricity Award Recipient
Timeline
Customer Success Operations Analyst II
Buildertrend
06.2021 - 11.2025
Branch Services Representative
Centris Federal Credit Union
11.2019 - 05.2021
Family Permanency Specialist
PromiseShip
04.2019 - 11.2019
Corrections Caseworker
Nebraska Dept. of Correctional Services
08.2018 - 04.2019
B.S. - Criminal Justice
University of Nebraska At Omaha
High School Diploma -
Papillion La Vista South High School