Mariano Maley
Scottsbluff
Summary
Dedicated server with exceptional customer service skills, enhancing guest satisfaction and driving repeat patronage. Expertise in menu memorization and sales techniques.
Overview
6
6
years of professional experience
Work History
Server
Romas Restaurant
Scottsbluff, NE
08.2026 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and repeat patronage.
- Collaborated with kitchen staff to streamline order delivery, reducing wait times for customers.
- Managed multiple tables simultaneously, ensuring accurate order processing and timely service.
- Developed in-depth knowledge of menu items, providing informed recommendations to guests.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Server
The Oven
Lincoln, NE
10.2025 - 07.2026
- Delivered exceptional customer service in high-pressure dining environment, ensuring guest satisfaction.
- Managed order accuracy and efficiency while collaborating with kitchen staff during peak hours.
- Trained and mentored new servers on menu knowledge and service protocols, enhancing team performance.
- Implemented process improvements to streamline service flow, resulting in increased table turnover rates.
Applebees
Applebees Rmh
Scottsbluff, NE
07.2024 - 08.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Paid attention to detail while completing orders
- Learned and adapted quickly to new technology and software applications.
Target Team Member
Target
Scottsbluff, NE
07.2020 - 07.2024
- Assisted in maintaining inventory accuracy through regular stock checks and replenishment.
- Collaborated with team members to optimize product placement for increased sales visibility.
- Executed customer service strategies, enhancing guest experience and satisfaction levels.
- Versatile since I worked in fulfillment and was a starbucks barista.
- Time management skills
- Food handle certified. Also cleaners handle certified.
- Utilized POS systems to process transactions accurately and efficiently, minimizing errors.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Associate of Science - Business Administration
Western Nebraska Communitty College
Scottsbluff, NE05-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Customer service
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Sales expertise
Timeline
Server
Romas Restaurant
08.2026 - Current
Server
The Oven
10.2025 - 07.2026
Applebees
Applebees Rmh
07.2024 - 08.2025
Target Team Member
Target
07.2020 - 07.2024
Associate of Science - Business Administration
Western Nebraska Communitty College