Marisa Favila
Bellevue
Summary
High-achieving Sales Associate with extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player comfortable working independently. Outstanding knowledge of new releases, customer favorites and highly reviewed merchandise selections. Comfortable making purchase recommendations for readers of all types.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
Work History
Book Seller
Half Price Books
Omaha
03.2022 - Current
- Assisted customers in locating and selecting books based on interests.
- Organized and shelved books according to store category guidelines.
- Managed inventory by checking stock levels and restocking shelves.
- Answered the phone and took payments for orders over the phone
- Estimated value on items to resell at the store
- Processed customer transactions using point-of-sale systems accurately.
- Handled customer inquiries and resolved issues with professionalism and care.
- Assisted customers in selecting books, magazines, and other merchandise based on their individual needs.
- Processed payments quickly and accurately using cash registers or point-of-sale software systems.
Sales Associate
VFC
Omaha
11.2021 - 03.2022
- Provided excellent customer service to enhance shopping experience and build loyalty.
- Assisted in maintaining store presentation and merchandise organization.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to meet sales targets and improve store performance.
- Educated customers on product features, benefits, and care instructions.
- Participated in training new sales associates on policies and procedures.
- Engaged with customers to gather feedback and address inquiries promptly.
Sales Associate
Victoria Secret
Omaha
09.2021 - 12.2021
- Provided excellent customer service to enhance shopping experience and build loyalty.
- Assisted in maintaining store presentation and merchandise organization.
- Processed transactions accurately using point-of-sale systems.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
Sales Associate
Burlington
Omaha
07.2021 - 09.2021
- Provided excellent customer service to enhance shopping experience and build loyalty.
- Assisted in maintaining store presentation and merchandise organization.
- Processed transactions accurately using point-of-sale systems.
- Handled inventory management tasks to ensure product availability and stock accuracy.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
Burke High School
Omaha, NESkills
- Inventory management
- Point-of-sale operation
- Customer service
- Merchandise organization
- Sales transactions
- Product knowledge
- Feedback gathering
- Issue resolution
- Attention to detail
- Effective communication
- Time management
- Conflict resolution
- Sales processing
- Cross-selling
References
References available upon request.
Timeline
Book Seller
Half Price Books
03.2022 - Current
Sales Associate
VFC
11.2021 - 03.2022
Sales Associate
Victoria Secret
09.2021 - 12.2021
Sales Associate
Burlington
07.2021 - 09.2021
Burke High School