Mark Castanos
Omaha
Summary
Dynamic, with strong problem-solving skills and over a decade of experience in delivering technical support. Adept at collaborating with cross-functional teams to tackle challenges and enhance service quality, leading to measurable improvements in operational performance.
Overview
24
24
years of professional experience
Work History
Sr. Technical Engineer
Fiserv
Omaha
06.2011 - Current
- Delivered technical support to operators, resolving machine issues and enhancing service satisfaction.
- Troubleshot complex problems using advanced technical skills to implement effective solutions.
- Collaborated with diverse coworkers to address product and service-related challenges.
- Executed preventative maintenance on high-volume machines to maintain operational efficiency.
- Assisted production management on projects requiring specialized expertise and knowledge.
- Demonstrated strong problem-solving abilities, addressing issues efficiently under tight deadlines.
- Worked closely with team members to meet project objectives and achieve overall goals.
AMEX ECR Clerk
First Data
Omaha
01.2006 - 06.2011
- Processed daily American Express requisition sheets to ensure accurate records.
- Packaged cards efficiently in flat envelopes for secure delivery.
- Created shipping labels with precision to facilitate dispatch.
- Placed accounts on hold at client's request, maintaining service integrity.
AMEX Vault Clerk
First Data
Omaha
09.2001 - 01.2006
- Processed blank card requests from order sheets efficiently.
- Conducted daily inventory checks for front stock and back stock.
- Operated card activation systems to ensure timely service.
Education
Associate of Applied Science - Computer And Electrical Engineering Technology
ITT Technical Institute
Omaha, NE06-2011
Skills
- Technical troubleshooting
- Preventative maintenance
- Equipment optimization
- System diagnostics
- Technical documentation
- Management and operator support
- Equipment knowledge
- Leadership skills
- Adaptability
- Team collaboration
- Electronics repair
Timeline
Sr. Technical Engineer
Fiserv
06.2011 - Current
AMEX ECR Clerk
First Data
01.2006 - 06.2011
AMEX Vault Clerk
First Data
09.2001 - 01.2006
Associate of Applied Science - Computer And Electrical Engineering Technology
ITT Technical Institute