Marlana Emerson
Kearney
Summary
Detail-oriented Front Desk Manager with a proven track record in managing front desk operations and training staff. Skilled in conflict resolution and enhancing guest experiences through effective problem-solving.
Overview
3
3
years of professional experience
Work History
Front Desk Manager
Days Inn By Wyndham
KEARNEY
08.2023 - Current
- Managed front desk operations to ensure smooth guest check-in and check-out processes.
- Coordinated guest reservations using property management systems effectively.
- Trained and supervised front desk staff to maintain high service standards.
- Handled billing and payment processing accurately for all guest transactions.
- Resolved guest complaints with professionalism to enhance overall satisfaction experience.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
Education
High School Diploma -
York High School
York, NE05-2000
Skills
- Property management
- Guest services
- Reservation systems
- Billing accuracy
- Cash handling
- Customer relationship management
- Conflict resolution
- Attention to detail
- Staff management
Timeline
Front Desk Manager
Days Inn By Wyndham
08.2023 - Current
High School Diploma -
York High School