Maruka Lopez
Alliance
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
8
8
years of professional experience
Work History
Cashier
Arby’s
Alliance
11.2017 - Current
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with menu selections and answered product inquiries.
- Maintained clean and organized workstations to ensure a positive dining experience.
- Collaborated with team members to meet daily operational goals and service standards.
- Handled cash and credit transactions accurately while following security protocols.
- Monitored inventory levels and restocked supplies as needed to support operations.
- Trained new staff on cashier procedures and customer service best practices.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty to the brand.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Caregiver
CareTech Inc
Omaha
10.2021 - 09.2024
- Provided compassionate care to clients in daily living activities.
- Assisted clients with personal hygiene and grooming needs.
- Administered medications according to care plans and schedules.
- Documented client progress and communicated with healthcare teams.
- Coordinated transportation for appointments and social activities.
- Ensured a safe and clean environment for clients at all times.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Laundered clothing and bedding to prevent infection.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Administered prescribed medications on a timely basis following care plan instructions.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed safe lifting and transferring techniques to transport residents.
Education
Alliance High School
Alliance, NESkills
- Point-of-sale systems
- Cash handling
- Inventory management
- Customer assistance
- Staff training
- Customer relationship management
- Transaction processing
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Credit and cash transactions
- Upselling techniques
- Patience and empathy
- Customer service excellence
- Order verification
- Guest inquiries
- Multitasking and organization
- Basic math
- Clear communication
- Ordering and stocking
- Meal preparation
- Active listening
- Elderly care
- Dependable and responsible
- Adaptability and flexibility
- Compassion and empathy
- Empathetic listening
- Housekeeping
- Compassionate care
- Respectful and compassionate
Languages
English
Native/ Bilingual
A1
Spanish
Native/ Bilingual
A1
Timeline
Caregiver
CareTech Inc
10.2021 - 09.2024
Cashier
Arby’s
11.2017 - Current
Alliance High School