Mary Long
Lincoln
Summary
Passionate, knowledgeable and experienced with over 15 years in Customer Service. Professional demeanor bringing a positive attitude while providing efficient and effective service to customers and clients. Excels in high stress situations prioritizing and completing multiple tasks simultaneously while maintaining flexibility, adaptability and a desire to succeed.
Overview
16
16
years of professional experience
Work History
Telephone Operator
Executive Answering Service
09.2024 - Current
- Managed multi-line phone systems to ensure efficient call routing and response.
- Trained new operators on call handling procedures and company protocols.
Asset Manager
Crete Carrier
06.2023 - 04.2024
- Streamlined operations, optimizing the use of technology for tracking and reporting performance metrics.
- Collaborated with drivers to assist in safe and timely delivery providing coaching when needed
Bank Teller
Truist Bank
02.2022 - 04.2023
- Managed cash drawer operations, maintaining balanced accounts and adhering to security protocols.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Processed customer transactions promptly, minimizing wait times.
Support Professional
Department Of Human Services
04.2019 - 10.2021
- Provide support and active treatment for clients with intellectual disabilities
- Assisted in training new employees
- Offered supervisor position.
Telephone Operator
QC Telephone Answering Service
04.2010 - 01.2017
- Dispatched high volume patient and client phone calls, handled patients' calls and relayed to attending physician or emergency personnel
- Dispatched information to tow truck companies picking up and delivering damaged vehicles
- Train new employees.
Administrative Assistant
HCR ManorCare
01.2009 - 04.2010
- Maintained front reception area, greet and direct guests, handled payroll and accounts payable, and patients' savings accounts.
Education
Medical Billing And Coding - Emergency Medical Technology
Hamilton Technical College
Davenport, IA01.2009
Skills
- Problem-solving skills
- Typing skills
- Telephone etiquette
- Payroll
- Multitasking
- Organizational skills
- Data Entry
- Medical coding
- Insurance verification
Strengths And Abilities
- Calm under Pressure
- Multi-Tasking
- Self-Motivated
- Attention to detail
Timeline
Telephone Operator
Executive Answering Service
09.2024 - Current
Asset Manager
Crete Carrier
06.2023 - 04.2024
Bank Teller
Truist Bank
02.2022 - 04.2023
Support Professional
Department Of Human Services
04.2019 - 10.2021
Telephone Operator
QC Telephone Answering Service
04.2010 - 01.2017
Administrative Assistant
HCR ManorCare
01.2009 - 04.2010
Medical Billing And Coding - Emergency Medical Technology
Hamilton Technical College
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