Mary Michaelsen

Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.Office Support Specialist

• Provide administrative support for three company divisions. Work cooperatively with all levels of staff to complete tasks timely and effectively.
• Supported team members, clients and tenants with timely responses to inquiries and prompt resolution of issues, fostering positive customer service experiences and satisfaction for internal and well as external customers. This includes creating work orders, purchase orders, drafting correspondence and invoices. Updating contracts and creating contracts for signature. Maintaining data, running and review reports and performing access card administration.
• Organized company events and meetings, coordinating logistics such as venue selection, catering arrangements, and agenda preparation to ensure smooth execution.
• Managed filing system entered data and completed other clerical tasks. Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Property Administration Manager

• Manage a customer service team, up to seven employees while continuing to provide administrative support.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Create and execute training plans for new employees
• Create and execute team building activities
• Experience with on-call scheduling and reviewing and understanding leases and contracts
• Monitor timecard and payroll approval
• Track general liability insurance requirement for building owners
• Assist with insurance renewal
• Track incident reports occurring on properties
• Assisted in the development and implementation of new office procedures.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Remained calm and poised in high-stress environment to promote service to customers and staff.

Administrative Assistant

• Provide support to ensure the efficient operation of the office.
• Coordinate training – ordering food, collecting registration data, straightening of training room, print certificates of completion, print and bind training materials
• Process expense reports
• Coordinate travel arrangements (hotel, car rental and airline reservations)
• Assist in the reconciliation of credit cards
• Answer/transfer incoming calls
• Order office and janitorial supplies and manage that inventory
• Open, review and distribute mail/sign for incoming shipments
• Front office area – make sure front office and conference room are kept neat and clutter free
• Greet visitors in professional manner
• Prepare all outgoing mail and some shipments

Office Manager

• Manage office for an engineering company supporting 42 employees in the corporate office located in Omaha and two branch offices, (Dallas, TX, San Jose, CA) reporting to the president and CTO.
• Immigration – collect, review, mail immigration paperwork for employees
• Interviewing process – job posting, reviewing resumes, scheduling interviews, checking references
• New Hire process – offer letters, orientation, benefit enrollment
• PTO/Vacation processing
• Assist employees with any questions relating to benefits (Health/Dental, 401K, Life)
• Work with Benefit Professionals on renewals, processing changes or new employees, monitoring billing and deductions
• Employee verification
• Employee file maintenance
• Supervise three employees
• Building management (Contact for pest control, landscaping, security and snow removal)
• Review and code all operational bills
• Process and deposit all incoming checks
• Print and bind marketing materials
• Cross training for payroll
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

• Assist Managing Partner/Property Manager with administrative duties for 56 commercial properties (over 1 million square feet) in and around the Denver metropolitan area.
• Respond to tenant calls and process requests
• Schedule meetings and events for managing partner
• Maintain accurate records of accounts payable and receivable
• Document management including filing, mailing, scanning and distribution of monthly financial reports
• Monitor lease compliance - tenant and landlord insurance, lease expiration dates and notice requirements
• Engagement of vendors and execution of contracts for snow removal, landscaping, maintenance and repairs, fire panel monitoring, day porter services, exterior lighting maintenance, trash removal; anything needed in the course of property upkeep and management
• Keeping a phone log, checking and responding to emails and general correspondence
• Document condition of properties by performing site visits, taking photos and preparing reports for owners
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Performed comprehensive administrative functions that facilitated the creation, development, and growth of a real estate business.

• Managing the real estate agent’s schedule
• Managing the Client Appreciation Program
• Managing the transaction paperwork process
• Handled customer inquiries and complaints professionally, ensuring a positive experience for all clients.

• May 2005 – May 2008 Senior Quality Assurance Analyst
• June 2002 – May 2005 Quality Assurance Analyst
• Analyze project requirements and specifications to create, execute and verify test plans/scripts for system, integration/functional and regression testing
• Manage multiple projects simultaneously (ranging in size from 100-13,000 hours), adhering to client-defined timelines
• Review user documentation
• Analyze and evaluate discrepancies in testing execution output
• Track and communicate issues found during iterations
• Act as Team Lead; manage resources, provide training, analyst support
• Provide backup for management
• Coordinate annual audit of Credit Bureau functionality for Ernst & Young
• Participate in Six Sigma quality initiatives
• Provide team with expert knowledge in Year-End Summaries, Credit Bureau Reporting, Letters, Balance Consolidation
• Client Development
• April 2001 - June 2002 Service Analyst II
• June 1998 - June 2000 Service Analyst I
• Act as liaison between the client and FDR
• Assist clients with project/program request implementation and daily operations as they pertain to FDR system
• Provide system and product consulting to help clients meet business objectives
• Research and resolve customer inquiries
• Monitor liability issues and escalate to upper management
• Champion rearchitecture effort
• Provide training to clients and new service analysts
• Coordinate system implementations
• Maintain Expert Advisor (EA) database for team
• Assist in the training of research coordinator
• February 1998 - June 1998 Research Coordinator
• Provide research support for tenured analysts
• Maintain team files, coordinate availability of research reports, fax documents to clients as needed
• Approve Online PCF (Product Control File) and Batch PCF (submitting and front/back end verification)
• Verify Year-End Summaries
• Sales Department
• May 1997 - February 1998 Administrative Secretary
• Maintain Reservation calendars for conference rooms (12)
• Maintain office and kitchen supply inventory
• Facilitate meetings for executives, clients and prospective clients
• Perform miscellaneous clerical duties