Mason Porterville
Omaha
Summary
Dynamic leader with extensive experience in managing large teams and leveraging exceptional communication skills developed through a background in journalism. Proven ability to foster collaboration and drive results through effective organization and clear communication. Currently excelling as a case worker, translating these skills into impactful client support and streamlined processes. Committed to creating positive outcomes by integrating strong interpersonal abilities with strategic oversight.
Overview
10
10
years of professional experience
Work History
Case Worker, Foster Care
State Of Nebraska - Department Of Health And Human Services
Omaha, NE
06.2025 - Current
- Conducted assessments to determine eligibility for foster care services.
- Collaborated with multidisciplinary teams to develop and implement service plans.
- Facilitated family meetings to promote communication and support among stakeholders.
- Monitored case progress, ensuring compliance with regulations and policies.
Assistant Store Manager
Walmart
Lincoln, NE
01.2019 - 04.2025
- Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.
- Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience.
- Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.
- Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring diversity and inclusion awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
- Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
- Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness.
- Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes.
Reporter/Multimedia Journalist
Gray Televison
North Platte, NE
06.2016 - 12.2019
- Identified key stories and communicated them to the public effectively. Developed communication skills and storytelling techniques. Gained experience in presenting to large audiences.
Education
Bachelor of Science -
University Of Nebraska Lincoln
Lincoln, NESkills
- Customer service, Time management, Communication skills, Leadership
- Highly effective communication
- Records management
- Assessment skills
- Issue identification and resolution
- Regulatory compliance
- Multitasking
- Problem-solving
- Conflict resolution
Timeline
Case Worker, Foster Care
State Of Nebraska - Department Of Health And Human Services
06.2025 - Current
Assistant Store Manager
Walmart
01.2019 - 04.2025
Reporter/Multimedia Journalist
Gray Televison
06.2016 - 12.2019
Bachelor of Science -
University Of Nebraska Lincoln