MATT T. MYERS
North Platte,NE
Summary
Assisted families in coordinating funeral services to provide support during difficult times. Facilitated seamless arrangements for burial processes to ease the burden on grieving families. Delivered compassionate service to ensure families felt cared for and respected.
Overview
15
15
years of professional experience
Work History
Operations Manager
Chesterman Co. Coca-Cola
2008 E Philip Ave
07.2022 - Current
- Coordinated logistics and distribution strategies to optimize delivery timelines.
- Mentored team members, fostering a culture of continuous improvement and accountability.
- Managed vendor relationships to ensure compliance with service level agreements.
- Executed cost-reduction initiatives while maintaining product quality standards.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Manager/Funeral Director
Carpenter Memorial Chapel
North Platte, NE
02.2019 - 08.2021
- Oversaw daily operations to guarantee seamless service delivery and adherence to chapel protocols.
- Designed and executed comprehensive training programs for staff to elevate service quality and optimize team performance.
- Oversaw scheduling and logistics for events, ensuring optimal resource allocation and operational efficiency.
- Cultivated partnerships with community organizations to enhance chapel visibility and outreach efforts.
- Managed budgeting and financial oversight to ensure fiscal responsibility and resource allocation.
- Developed community outreach initiatives to increase engagement and memorial service attendance.
- Oversaw event planning for memorial services, ensuring seamless execution of logistics and client needs.
- Established partnerships with local organizations to strengthen community relations and support services offered.
- Implemented feedback mechanisms to gather insights from clients, driving continuous improvement in services provided.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Manager/Funeral Director
Livingston-Sondermann Funeral Home and Cremation Services and Westlawn Memorial Park Cemetery
Grand Island, NE
05.2015 - 02.2019
- Oversaw daily operations, ensuring high-quality service and adherence to chapel protocols.
- Developed and implemented training programs for staff, enhancing service delivery and operational efficiency.
- Managed scheduling and logistics for memorial services, optimizing resource allocation and client satisfaction.
- Coordinated with vendors and suppliers to secure quality materials for ceremonies, maintaining budget compliance.
- Led strategic planning sessions to enhance community engagement and expand service offerings at the chapel.
- Streamlined administrative processes, improving response times and reducing operational bottlenecks in service delivery.
- Mentored junior staff, fostering professional development and promoting a culture of excellence within the team.
- Evaluated customer feedback to identify areas for improvement, driving continuous enhancements in service quality.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Improved marketing to attract new customers and promote business.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Manager/Funeral Director
Price-Urbauer-Ahrendts Funeral Home
Hebron, NE
09.2012 - 05.2015
- Oversaw daily operations, ensuring high-quality service and adherence to chapel protocols.
- Developed and implemented training programs for staff, enhancing service delivery and operational efficiency.
- Managed scheduling and logistics for memorial services, optimizing resource allocation and client satisfaction.
- Coordinated with vendors and suppliers to secure quality materials for ceremonies, maintaining budget compliance.
- Led strategic planning sessions to enhance community engagement and expand service offerings at the chapel.
- Streamlined administrative processes, improving response times and reducing operational bottlenecks in service delivery.
- Mentored junior staff, fostering professional development and promoting a culture of excellence within the team.
- Evaluated customer feedback to identify areas for improvement, driving continuous enhancements in service quality.
- Managed and motivated employees to be productive and engaged in work.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
Funeral Director
All Faiths Funeral Home
Grand Island, NE
10.2010 - 09.2012
- Coordinated funeral services, ensuring compliance with legal and ethical standards.
- Provided compassionate support to families during difficult times, fostering trust and understanding.
- Managed logistics for memorial services, optimizing scheduling and resources for efficiency.
- Developed and maintained relationships with local clergy and community organizations for collaborative support.
- Oversaw preparation of remains, ensuring adherence to health regulations and family wishes.
- Mentored junior staff in best practices for client interaction and service execution.
- Implemented process improvements that enhanced service delivery and reduced operational delays.
Education
Associate of Applied Science - Mortuary Science
Kansas City Kansas Community College
Kansas City, KS01.2007
Associate of Science - Mortuary Science
Mid Plains Community College
North Platte, NE01.2006
Skills
FTC compliance understanding
Customer-oriented
Caring, sensitive and empathetic
Funeral industry regulations knowledge
Strong communication skills
Home and hospital removals
Excellent at planning, scheduling and coordinating
Able to adapt to a multitude of situations
Funeral planning
Organized
FTC compliance understanding
Affiliations
- Blessed Sacrament Catholic Church
- Knights of Columbus
- Masonic Lodge
- CHI Health St. Francis Foundation Board Member
Timeline
Operations Manager
Chesterman Co. Coca-Cola
07.2022 - Current
Manager/Funeral Director
Carpenter Memorial Chapel
02.2019 - 08.2021
Manager/Funeral Director
Livingston-Sondermann Funeral Home and Cremation Services and Westlawn Memorial Park Cemetery
05.2015 - 02.2019
Manager/Funeral Director
Price-Urbauer-Ahrendts Funeral Home
09.2012 - 05.2015
Funeral Director
All Faiths Funeral Home
10.2010 - 09.2012
Associate of Applied Science - Mortuary Science
Kansas City Kansas Community College
Associate of Science - Mortuary Science
Mid Plains Community College