Matthew Kracl
Aurora,NE
Summary
Dynamic professional with a proven track record as a Snap-on Franchisee at Kracl Tools, LLC, excelling in operations management and brand compliance. Skilled in business networking and performance analysis, I successfully enhanced brand awareness through strategic promotional events, fostering strong supplier relationships and ensuring high-quality customer service.
Overview
9
9
years of professional experience
Work History
Snap-on Franchisee
Kracl Tools, LLC
11.2022 - Current
- Managed day-to-day operations, inventory management and forecasting, and financial reporting.
- Built strong relationships with suppliers, negotiating favorable terms and ensuring timely delivery of products and services.
- Coordinated successful promotional events aimed at increasing brand awareness and attracting new traditional and non-traditional clientele to the franchise.
- Ensured compliance with all franchisor requirements, maintaining high standards in product quality and customer service.
- Collaborated with fellow franchisees on best practices sharing to optimize operations across multiple locations within the network.
Sales Associate
B&B Cycle Inc.
04.2016 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Increased repeat business by maintaining regular contact with clients and providing exceptional post-sale support.
- Introduced powersports products, both major units and accessories, to consumers and promoted products currently in stock to increase sales volumes.
- Refined sales presentations to effectively communicate product benefits, leading to higher conversion rates.
- Enhanced product knowledge continuously, staying updated on industry trends and competitors offerings to provide expert advice to clients.
Service Manager
B&B Cycle Inc.
04.2016 - 11.2022
- Met with customers to discuss service needs and offer available solutions with professional service and quality products.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Skills
- Brand compliance
- Franchise relations
- Operations management
- Business networking
- Business development
- Performance analysis
- Attention to detail
- Teamwork and collaboration
Timeline
Snap-on Franchisee
Kracl Tools, LLC
11.2022 - Current
Sales Associate
B&B Cycle Inc.
04.2016 - 11.2022
Service Manager
B&B Cycle Inc.
04.2016 - 11.2022
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