Matthew Luppens
Virginia
Summary
Dynamic General Manager with expertise in operations management, training development, and team building. Successfully drove customer satisfaction improvements and implemented cost-control measures, resulting in enhanced performance and reduced turnover.
Overview
1
1
Certification
8
8
years of professional experience
Work History
General Manager
McDonald's
Virginia Beach, VA
06.2018 - Current
- Led operational strategies to enhance customer satisfaction and streamline service delivery.
- Developed training programs for staff, improving team performance and reducing turnover rates.
- Implemented cost-control measures, optimizing inventory management and reducing waste.
- Analyzed sales data to identify trends, driving promotional strategies that increased market share.
- Fostered a positive workplace culture through employee engagement initiatives and recognition programs.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
High School Diploma -
Kellam High School
Virginia Beach, VASkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Time management
- Staff management
- Training and development
- Inventory control
- Employee scheduling
- Administrative skills
- P&L management
- Schedule management
- Labor cost controls
Certification
serve safe certified
fog certification
Hamburger universty grad
Timeline
General Manager
McDonald's
06.2018 - Current
High School Diploma -
Kellam High School