Matthew Morales
Omaha,NE
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Counterparts LLC
06.2024 - Current
- Assisted in the management and operations of six condominium properties across Omaha, contributing to the seamless operation of each location
- Collaborated with senior property managers and maintenance teams to ensure high levels of resident satisfaction and efficient property maintenance
- Assisted in overseeing daily operations for six condominium properties, including Riverfront Place, Midtown Crossing, Farnam 1600, 500 Building, CO2, and 1208 Howard
- Ensured adherence to company policies and provided excellent customer service to residents
- Acted as a primary point of contact for tenants, addressing inquiries, handling complaints, and resolving issues in a timely manner
- Worked closely with maintenance teams and vendors to schedule and oversee property repairs and maintenance
- Ensured properties were consistently well-maintained and compliant with safety regulations
- Helped manage property budgets, track expenses, and ensure timely collection of payments and approving invoices
- Ensured compliance with local, state, and federal regulations regarding property management, including handling tenant disputes, inspections, and enforcing property rules
- Software Proficiency: Proficient in Vantaca software for managing property data, processing payments, and tracking maintenance requests
Concierge
Counterparts, LLC
03.2023 - 06.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional service to 100+ residents at different properties, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Ensured property security by checking doors, walking the property for trash, and monitoring garage and bike cage locks
- Coordinated with property owners to facilitate contractor access for maintenance and repairs with multiple units.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Improved overall resident satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
E-Commerce Shopper
Walmart
01.2021 - 07.2021
- Gathered and shopped for customer online orders, organizing and preparing 10+ orders per hour in the backroom
- Maintained contact with associates and management to ensure efficient order handling
- Used TC70X handheld device to check and deliver orders to over 200+ customers daily
- Developed strategies with associates to find the most effective ways to work together
- Assisted with customer service inquiries by answering an average of 20 calls per day, resolving issues, and ensuring customer satisfaction
Education
Bachelor of Science - Business Administration
University of Nebraska At Omaha
Omaha, NE05-2024
Skills
- Bilingual (English and Spanish)
- Harmony
- Adaptability
- Administrative support
- Restorative
- Positivity
- Communication skills
- Problem-solving skills
- Customer service
Honors And Awards
Susan T. Buffett Scholarship, 08/2019 - 05/2024
Certification
- Notary Public License
Languages
Spanish
Timeline
Assistant Property Manager
Counterparts LLC
06.2024 - Current
Concierge
Counterparts, LLC
03.2023 - 06.2024
E-Commerce Shopper
Walmart
01.2021 - 07.2021
Bachelor of Science - Business Administration
University of Nebraska At Omaha
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