Matthew S. Melcher
Omaha
Summary
Operations and Service Management Professional experienced in leading fleet operations, transportation logistics, and warehouse management. Achieved process improvements through effective management of vehicle maintenance programs, vendor relationships, and operational budgets. Focused on compliance and development of high-performing teams to enhance overall operational efficiency.
Overview
6
6
years of professional experience
Work History
Service Manager
Heartland Tires & Treads
Omaha
09.2024 - Current
- Lead daily fleet service operations, overseeing vehicle lifecycle management, maintenance scheduling, technician productivity, and customer service.
- Supervised and mentored technicians, fostering culture of safety, accountability, and operational excellence.
- Ensure compliance with DOT, OSHA, and company safety regulations across fleet maintenance operations.
- Managed maintenance budgets, inventory, and vendor relationships, ensuring effective purchasing for parts and equipment.
- Monitor fleet performance metrics, maintenance costs, and equipment reliability to improve operational efficiency.
- Coordinated daily scheduling and workflow to enhance service delivery and reduce vehicle downtime.
- Partner with internal stakeholders to ensure fleet readiness and continuous operational
improvement.
Warehouse Manager
Thrasher Foundation Repair
Papillion
05.2024 - 09.2024
- Managed logistics, inventory control, and material distribution for multiple production crews, ensuring timely delivery of materials.
- Implemented process improvements that increased efficiency and inventory accuracy.
- Supervised warehouse personnel, enhancing productivity and establishing organized operations.
- Coordinated vendor relationships, purchasing, and inventory replenishment to maintain uninterrupted operations
- Maintained equipment and asset organization to ensure operational readiness.
Operations Manager
Midwest Wheel Companies
Omaha
10.2020 - 05.2024
- Managed daily branch operations, optimizing transportation logistics, customer service, warehouse operations, fleet coordination, and delivery scheduling.
- Built and managed customer base in Omaha metro, ensuring exceptional service standards and client retention.
- Managed operational performance, customer accounts, COD processing, and financial reconciliation with accounting.
- Oversaw shipping, receiving, inventory management, vendor coordination, and quality assurance.
- Coordinated delivery logistics and route planning to streamline transportation scheduling.
- Developed efficient operational processes that improved workflow and customer satisfaction.
- Served as the primary operations leader responsible for day-to-day business performance during startup growth.
Education
Masters of Science - Rehabilitation and Functional Movement
Wayne State College
Bachelor of Science Degree - Exercise Science, Nutrition
Wayne State College
Skills
- Service Operations
- Service Logistics
- Transportation Management
- Service Coordination
- Operations Management
- DOT Compliance
- Asset Management
- Inventory Management
- Service Inventory
- Process Improvement
- Continuous Improvement
- Scheduling
- Team Leadership
- Customer Service
- Service Metrics
- Maintenance Oversight
Timeline
Service Manager
Heartland Tires & Treads
09.2024 - Current
Warehouse Manager
Thrasher Foundation Repair
05.2024 - 09.2024
Operations Manager
Midwest Wheel Companies
10.2020 - 05.2024
Masters of Science - Rehabilitation and Functional Movement
Wayne State College
Bachelor of Science Degree - Exercise Science, Nutrition
Wayne State College