Max Velazquez
Omaha
Summary
I am a disciplined Finance student pursuing opportunity to further my studies and gain hands-on financial services experience. I demonstrate strong analytical, communication, and teamwork skills, with proven ability to adapt to new environments. I am eager to contribute to team success and further develop my professional skills. I always bring a positive attitude and commitment to continuous learning and growth.
Overview
1
1
year of professional experience
Work History
Remote Customer Care Technical Specialist
Cox Communications
07.2024 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Accounting Intern
Immanuel Lutheran Communities
12.2023 - 07.2024
- Assisted with month-end closing and reporting duties.
- Reviewed vendor invoices monthly.
- Prepared accurate financial reports by compiling data and analyzing trends for management review.
- Streamlined expense report processing through thorough review and reconciliation of submitted documentation.
- Developed strong relationships through effective communication, timely responses, and professional demeanor.
- Reconciled company accounts for credit cards, employee expenses, and commissions.
Education
Bachelor of Science - Business Administration/Business Finance
University of Nebraska At Omaha
Omaha, NE06.2026
Skills
- Technical support knowledge
- Phone etiquette
- Computer proficiency
- Customer service
- Problem Solving
- Organization
- Data Analysis
Timeline
Remote Customer Care Technical Specialist
Cox Communications
07.2024 - Current
Accounting Intern
Immanuel Lutheran Communities
12.2023 - 07.2024
Bachelor of Science - Business Administration/Business Finance
University of Nebraska At Omaha
Similar Profiles
Molly HudlowMolly Hudlow
Senior Product Manager at Cox Communications, Cox MediaSenior Product Manager at Cox Communications, Cox Media
Joel HenryJoel Henry
Independent Contractor at Cox Communications, DirecTV, Frontier CommunicationsIndependent Contractor at Cox Communications, DirecTV, Frontier Communications
Taryn Perry-CalderonTaryn Perry-Calderon
Sales Solutions Specialist at Cox CommunicationsSales Solutions Specialist at Cox Communications