Maxine Fonseca
O'Neill
Summary
Dynamic professional with extensive experience in front desk operations at Gutshall Kohle Pelster Eyecare, excelling in customer relations and appointment scheduling. Proven ability to enhance efficiency and patient satisfaction through effective organization and time management. Skilled in data entry and committed to maintaining high standards of service and communication.
Overview
16
16
years of professional experience
Work History
Receptionist
Farm Bureau Hedstrom Agency
03.2023 - Current
- Managed front desk services, ensuring smooth guest check-in and appointment scheduling.
- Developed and maintained filing systems for client records, enhancing retrieval efficiency.
- Coordinated communication between clients and insurance agents, improving service responsiveness.
- Assisted in processing insurance claims, verifying documentation accuracy to expedite approvals.
Front Desk Lead
Gutshall Kohle Pelster Eyecare
10.2019 - 03.2023
- Supervised front desk operations, ensuring efficient patient flow and excellent customer service quality.
- Trained and mentored new staff on procedures, servicing billing statements and filing insurance qualifications.
- Implemented scheduling of patients, optimizing appointment management to reduce wait times.
- Enhanced patient satisfaction by efficiently managing front desk operations and helping optician staff when needed
Dietary Manager
Arbor Care
05.2018 - 09.2019
- Developed and implemented dietary programs to meet resident nutritional needs.
- Supervised food service staff, ensuring adherence to safety and sanitation standards.
- Coordinated menu planning with healthcare professionals for optimal patient outcomes.
- Trained team members on dietary guidelines and food preparation techniques.
- Managed inventory control, optimizing supply usage and minimizing waste.
- Scheduling and managing staff allotted time
Director of Environmental Services
West Holt Memorial Hospital
08.2009 - 10.2017
- Directed development and implementation of environmental policies and procedures.
- Led cross-functional teams to enhance sustainability initiatives across operations.
- Managed compliance with environmental regulations, ensuring adherence to local and federal standards.
- Mentored staff on best practices in environmental services, fostering professional growth and accountability.
- Developed effective emergency response plans to mitigate potential environmental incidents and ensure regulatory compliance.
- Managed hazardous materials inventory, ensuring proper storage, handling, and disposal procedures were followed.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
Education
No Degree - Cosmetology License
College of Hair Design
Lincoln, NE04-2003
Ewing High School
Ewing, NE05-2001
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Appointment scheduling
- Information protection
- Customer and client relations
Timeline
Receptionist
Farm Bureau Hedstrom Agency
03.2023 - Current
Front Desk Lead
Gutshall Kohle Pelster Eyecare
10.2019 - 03.2023
Dietary Manager
Arbor Care
05.2018 - 09.2019
Director of Environmental Services
West Holt Memorial Hospital
08.2009 - 10.2017
No Degree - Cosmetology License
College of Hair Design
Ewing High School
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