Maya Culp
Grand Island
Summary
Skilled barista with background in high-volume coffee shops. Possess strong knowledge of diverse coffee brewing methods and customer service skills. Known for creating comfortable customer environments and managing team workflow efficiently. Committed to maintaining cleanliness, quality, and customer satisfaction in all work areas.
Overview
4
4
years of professional experience
Work History
Scooter's Barista
Scooter's Coffee
Grand Island
08.2024 - Current
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Created complex, hand-crafted beverages based upon customer preferences.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Managed cash register and processed transactions with accuracy and integrity.
- Input orders into point of sale system and handled customer payments.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Walmart Associate
Walmart
Grand Island
12.2023 - 06.2024
- Greeted customers to determine wants or needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Built relationships with customers by providing friendly customer service.
- Operated equipment such as scanners and scales correctly during checkout process.
- Computed purchases and received and processed cash or credit payment.
- Performed cash register functions accurately and efficiently.
- Assisted customers with selecting items and answering questions about products.
Kitchen Staff Member
Thunderhead Brewing
Kearney
03.2021 - 07.2023
- Followed health and safety guidelines to prevent accidents and ensure a safe working environment.
- Communicated effectively with waitstaff regarding order tickets for accurate delivery times.
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
- Maintained cleanliness and organization of kitchen equipment and utensils.
- Coordinated with other kitchen staff to ensure smooth operation and timely preparation of food.
Education
High School Diploma -
Hanny Arram Center For Success
Kearney, Nebraska05-2023
Skills
- Espresso machine operation
- Coffee expertise
- Tea expertise
- Up-selling
- Order taking
- Food preparation
- Excellent memory
- Workflow management
- Menu memorization
- Clear communication
- Positive and professional
- Conflict mediation
- Solid problem solver
- POS systems
- Team player
- Friendly and outgoing
- Speedy and efficient
- Exceptional customer service
- Cash handling
- Multitasking and organization
Timeline
Scooter's Barista
Scooter's Coffee
08.2024 - Current
Walmart Associate
Walmart
12.2023 - 06.2024
Kitchen Staff Member
Thunderhead Brewing
03.2021 - 07.2023
High School Diploma -
Hanny Arram Center For Success