MEGAN HOUSER
Chadron,NE
Summary
Knowledgeable and dedicated customer service professional with extensive experience in. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Support Specialist
Nebraska Public Power District
06.2022 - Current
- Maintain excellent customer service with forward-thinking strategies focusing on customer needs and resolving concerns while striving for one contact resolution.
- Deliver exceptional customer service by leveraging knowledge of services and creating welcoming, positive experiences
- Establish and maintain customer accounts and keep detailed records of customer interactions.
- Utilize internal software and tools to meet customer needs and resolve issues promptly.
- Process customer payments and review accounts in collections process.
- Investigate abnormal meter readings to ensure proper billing on customer accounts and configure billing adjustments when necessary.
- Dispatch Public Power Partner SOS tickets during their summer hour months.
- Input and update on-call schedules on SOS.
- Provide technicians with assistance by answering questions regarding customer accounts, creating MCH, RMM, and RMS orders, and closing MIN and MCH orders from technician's request or tech notes.
IT Help Desk Specialist
Chadron State College
01.2021 - 05.2022
- Followed up with customers to verify optimal customer satisfaction following support engagement and problem resolution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained call logs and user tickets ensuring precise and accurate documentation.
- Provided professional and satisfactory customer support via email, live chat, phone calls, or in person walk-ups.
- Provided technical support using customer information system.
Agronomy Sales Intern
Ag Valley Co-Op
05.2021 - 07.2021
- Assisted supervisors on sale calls and promotional events.
- Assisted with development of herbicide formulations for fields.
- Assisted with herbicide, fertilizer, and seed deliveries and pick-ups.
- Documented sales and transportation of products.
- Investigated fields for disease, insects, and invasive plants.
- Maintained accurate chemical and seed house inventory.
- Maintained excellent relations with producers
- Performed soil and tissue samples on irrigated and dryland fields.
- Transported herbicides, fertilizers, and seed from one location to another.
Assistant Manager
Red Barn And Motel
05.2018 - 01.2021
- Calculated total payments received during time period to ensure accurate documentation.
- Completed weekly ordering and record inventory.
- Engaged and interacted with customers on daily basis through in person relations or phone calls to ensure customer satisfaction.
- Ensured cleanliness and orderliness is maintained in store and motel.
- Ensured safe food handling practices when preparing food items for deli cases was in use.
- Managed registers and complete daily bank deposits and withdrawals.
- Managed motel reservations and processed check-ins and check-outs.
- Organized and set up new displays to increase sales.
- Performed any other duties as assigned.
- Processed permits and deer check-in with Nebraska Game and Parks Commission.
Sales Associate/Stock Associate
Elwood Hometown Cooperative
05.2016 - 05.2018
- Accurately maintained all cash/credit handling at register.
- Ensured safe, clean, and well-maintained store for customers to shop.
- Ensured that each customer received outstanding service.
- Maintained well-stocked and orderly area throughout store.
- Organized stock room, ensure accurate labeling, and neat arrangements.
- Politely assisted customers in person and via telephone.
Education
High School Diploma -
Elwood High School
Elwood, NE05.2020
Some College (No Degree) - General Studies
Chadron State College
Chadron, NESkills
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Customer Account Management
- Customer Service and Assistance
- Document and Records Management
- Effective Written and Verbal Communication
- High-Volume Call Environments
- Organizational Skills
- Online Chat Support
- Proficiency in Microsoft Office and G Suite
- Typing 60 wpm with 100% Accuracy
- User Support and Troubleshooting
Timeline
Customer Service Support Specialist
Nebraska Public Power District
06.2022 - Current
Agronomy Sales Intern
Ag Valley Co-Op
05.2021 - 07.2021
IT Help Desk Specialist
Chadron State College
01.2021 - 05.2022
Assistant Manager
Red Barn And Motel
05.2018 - 01.2021
Sales Associate/Stock Associate
Elwood Hometown Cooperative
05.2016 - 05.2018
High School Diploma -
Elwood High School
Some College (No Degree) - General Studies
Chadron State College
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