Megan Spielman
Omaha
Summary
Experienced healthcare and administrative professional with a strong foundation in human services and medical staffing. Skilled in overseeing teams, managing complex processes, and supporting physicians with privileging and payor enrollment. Known for attention to detail, strong organizational skills, integrity, and effective interpersonal communication. Demonstrated leadership through multiple promotions, consistently earning trust as a resource for colleagues and a driver of team success.
Overview
8
8
years of professional experience
Work History
Physician Services Supervisor
Real Radiology, LLC
Omaha NE
05.2025 - Current
Physician Services Supervisor
- Supervise a physician services team covering licensing, payor enrollment, and privileging, ensuring daily operations meet organizational goals.
- Develop team protocols, training materials, and onboarding processes to maintain efficiency and compliance.
- Monitor KPIs, provide feedback, and conduct performance reviews to support employee growth and accountability.
- Oversee credentialing, licensing, and hospital privileging; liaise with state boards and hospitals to resolve application issues.
- Participate in hiring, onboarding, and ongoing team development; manage projects and identify process improvements.
Physician Privileging Specialist
Real Radiology, LLC
Omaha, NE
04.2024 - Current
- Assisted physicians in obtaining and renewing hospital privileges by preparing, proofreading, and submitting facility applications.
- Maintained up-to-date knowledge of privileging requirements for assigned facilities and communicated with hospital staff to resolve application deficiencies.
- Obtained necessary fees from accounting and ensured timely submission of applications.
- Completed verifications and documentation to maintain accurate records in internal systems.
- Developed strong relationships with key personnel at hospitals to facilitate smooth processing.
- Assisted with payor enrollment by helping manage CAQH profiles for assigned physicians.
- Served as a go-to resource for team questions and process guidance, contributing to efficiency and prompting promotion to Physician Services Supervisor.
- Supported colleagues by covering scheduling gaps and providing backup as needed.
Compliance Team Lead
Triage
Omaha, NE
12.2022 - 03.2024
- Oversaw and managed compliance for active travelers by monitoring reports from Quality Control Specialists. Responsibilities included tracking volume and progress, delegating coverage, and assigning clients as needed
- Conducted Spot Audits to ensure quality standards were met and workflows were consistently followed
- Monitored documents expiring within 30 days by generating reports on expiring certifications and licenses, and communicated updates to case managers and recruiting teams
- Assisted with the pull-from-floor process by ensuring all relevant parties were updated and confirming that healthcare professionals met joint commission requirements to work
- Managed escalations regarding Quality Control Specialist performance concerns raised by internal Triage employees or clients
- Assisted in the development and evaluation of quarterly performance assessments for Quality Control Specialists
- Consistently identified opportunities for process improvement to enhance the efficiency and effectiveness of the Quality Control team's workflow
- Assisted in developing metrics to track volume and quality
- Significantly improved the active compliance rate upon taking over the Quality Control team by implementing new policies and procedures
Senior Compliance Specialist
Triage
Omaha, NE
08.2021 - 12.2022
- Contacted traveling healthcare providers to provide them with a list of facility requirements for their assignments
- Setup clinic items to obtain the necessary health documents when current medical documents did not meet facility requirements
- Collaborated with the background team to ensure timely ordering of background checks
- Organized and reviewed medical documents, certifications, and personal documents and saved them in Kamana and the vendor management systems
- Effectively communicated with clients, travelers, recruiters, and account managers regarding any necessary changes or updates to the compliance process
- Assisted the expiring team in obtaining expired documents from travelers as needed
- Communicated file clearance or pushback to the appropriate team members, assessed the situation, and developed a plan of action to prevent future issues
- Mentored new hires to become effective compliance specialists by providing tips and tricks, auditing their work, and following up on errors to facilitate their learning
- Assisted with New Hire training classes as needed
- Served as the primary point of contact for client and team escalations
- Engaged in personalized discussions with clients to stay updated on their needs and develop strong relationships
- Assisted with client checklists as needed to facilitate smoother transitions during company structure changes
Direct Support Supervisor
Mosaic
Omaha, NE
08.2019 - 08.2021
- Managed daily staffing operations
- Lead safety checks, fire drills, and tornado drills
- Developed client-specific programs for individuals receiving services
- Attended Annual and Semi annual ISP meetings
- Filled in for job coaches and transportation specialists in the absence of a team member
- Entered day to day billing & transportation billing
- Completed weekly data checks to make sure all data is complete and programs are being ran efficiently
- Communicated effectively with parents and service coordinators with any changes or updates for individuals in services, so the individual’s team is up to date
- Completed Assessments for individuals in service or delegate staff to complete in order to be sufficiently prepared for meetings
- Updated staff of upcoming trainings they are required to attend
- Completed monthly goal reviews to track individual’s progress on their goals
Transportation Supervisor
Mosaic
01.2018 - 01.2019
- Created van routes by looking at over 100 clients addresses in Omaha and developing a route that fits the time constraints, vehicle availability, and client need
- Oversaw up to 20 people during the times they were transporting clients to and from day services
- Took vehicles in for maintenance as needed
- Entered daily transportation billing
- Filled in for transportation specialists in the absence of a team member
Administrative Assistant
Mosaic
01.2017
- Answered the phones and directed phone calls appropriately
- Greeted clients and guests that came into the office
- Maintained inventories and ordered office supplies
- Filed paperwork and mail
Direct Support Professional
Mosaic
01.2016
- Assisted individuals in setting and attaining their goals
- Taught and tested personalized programs to help client’s independence
- Helped teach job skills to clients who worked part time
- Kept accurate and detailed documentation regarding clients day-to-day
Education
Bachelor of Science - Human Service Counseling
Wayne State College
Wayne, NE08-2016
Skills
- High Attention to detail
- Leadership
- Strong Work Ethic
- Ability to multitask
- Self Motivation
- High Integrity
- Effective Communication
Timeline
Physician Services Supervisor
Real Radiology, LLC
05.2025 - Current
Physician Privileging Specialist
Real Radiology, LLC
04.2024 - Current
Compliance Team Lead
Triage
12.2022 - 03.2024
Senior Compliance Specialist
Triage
08.2021 - 12.2022
Direct Support Supervisor
Mosaic
08.2019 - 08.2021
Transportation Supervisor
Mosaic
01.2018 - 01.2019
Administrative Assistant
Mosaic
01.2017
Direct Support Professional
Mosaic
01.2016
Bachelor of Science - Human Service Counseling
Wayne State College