Megan Vaughn
Western
Summary
Detail-oriented Sterilization Technician with over 3 years of hands-on experience in maintaining high standards of cleanliness and safety. Recognized for exceptional verbal and written communication skills, complemented by a diligent approach to every task. Committed to ensuring customer satisfaction through outstanding service and unwavering support, while adept at adapting to diverse solutions to effectively address customer needs. Proven ability to thrive in fast-paced settings, consistently delivering results that exceed expectations.
Overview
8
8
years of professional experience
Work History
Sterilization Technician
Zoetis
01.2023 - Current
- Executed central service support functions, ensuring compliance with GMP standards. Trained personnel in procedures for decontaminating, cleaning, preparing, and sterilizing equipment. Completed process documentation to support biological manufacturing operations effectively. Monitored adherence to protocols in all aspects of service support functions.
- Maintained equipment and facilities in optimal working condition. Adhered to safety policies regarding biological and chemical components to ensure personnel protection and product quality.
- Use appropriate Personal Protective Equipment (PPE)
- Understand and follow standard operating procedures (SOPs)
- Utilize all forms of communication (verbal, phone, email) when interacting with customers, peers, and team leader while sustaining a positive and professional demeanor during daily department operations.
- Address customer requests for supplies and information with professionalism and efficiency.
- Complete precise accurate and timely documentation.
- SAP access and understanding
Food and Beverage Server
The Big Ten Tavern
02.2024 - 10.2025
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Greeted guests warmly to foster welcoming environment.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Addressed and handled customer complaints in polite and professional manner.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
- Provided courteous, friendly service while multitasking in fast-paced environment.
Teacher
KinderCare Learning Centers
10.2021 - 06.2023
- Support infant development
- Scheduled diaper changes and feedings
- Implement KinderCare’s curriculum to align with unique needs of each child
- Partner with parents focused on providing highest quality care and education for children
- Construct an inviting, protective atmosphere that promotes both play and learning among children.
- Document all daily activities completed into data collection via system application.
Direct Support Professional
Achievements
06.2022 - 11.2022
- Execute programs alongside individuals with disabilities
- Complete assigned chores on a daily basis
- Cooking dinner for family alongside individual
- Directing physical therapy program
- Engaging in client appointments
- Log data into system
- Daily evaluations of task and assignment execution by individual
- Daily report documenting all tasks completed in a day.
City Carrier Assistant (full time)
United States Postal Service
10.2020 - 06.2021
- Receiving mail from distribution center and organizing mail and packages into efficient system for sequential delivery.
- Transport mail via vehicle or on foot along multiple predetermined routes, adhering to expected delivery schedules.
- Collecting all outgoing mail and packages on route and returning for sorting and delivery
- Route delivery despite adverse weather conditions including rain, snow, extreme cold, and extreme heat
- Aiding customers with mailing services.
- Distributing postage
- Address change documents
- Utilizing portable scanner for package tracking and specific mail types.
- Collaborate with other carriers for punctual mail delivery at all stations
- Interact with management and coworkers to fulfill all tasks
PSE Clerk
United States Postal Service
07.2019 - 10.2020
- Managed operation and maintenance of multiple automated sorting and scanning machines for efficient mail preparation and distribution
- Oversee cash drawer management for all postal product transactions.
- Sort, collate, bundle mail by route and distribute P.O. box section.
- Customer support sales and assistance.
- Oversee post office building operations, including maintenance, cleaning, and supply procurement.
- Managed carrier routes while facilitating assistance for rural carriers.
- Ensure all essential support equipment and materials are organized for sorting.
- Facilitate services at public window for non-financial transactions.
- Lifting or carrying moderate to heavy packages and mail and extended standing.
Camp Counselor/Team Lead
Camp Bow Wow
01.2018 - 07.2019
- Manage yards with up to 25 dogs simultaneously.
- Required standing for full shift.
- Required to ensure dogs remained calm and prevent any altercations.
- Bathed, groomed, and cared for dogs by providing food and water.
- Sanitation responsibilities as required.
- Assist dog parents with inquiries and issues and handle payments.
Education
High School -
Palmyra High School
Palmyra, NE05-2018
Associate of Science - Data Science
Southeast Community College
Lincoln, Nebraska, NE05-2029
Skills
- Workflow optimization
- Personal protective equipment
- Quality assurance procedures
- Equipment sterilization
- Guest issue resolution
- Payment processing
- Order accuracy
- Microsoft windows
- Customer services and information
- Innovative lesson planning
- Classroom management
- Computerized tracking
Timeline
Food and Beverage Server
The Big Ten Tavern
02.2024 - 10.2025
Sterilization Technician
Zoetis
01.2023 - Current
Direct Support Professional
Achievements
06.2022 - 11.2022
Teacher
KinderCare Learning Centers
10.2021 - 06.2023
City Carrier Assistant (full time)
United States Postal Service
10.2020 - 06.2021
PSE Clerk
United States Postal Service
07.2019 - 10.2020
Camp Counselor/Team Lead
Camp Bow Wow
01.2018 - 07.2019
High School -
Palmyra High School
Associate of Science - Data Science
Southeast Community College
Summary of Qualifications
- Customer service professional with 3 years of experience supporting clients in laboratory environments, delivering timely, accurate, and solution-oriented assistance.
- Hands-on background as a sterilization technician, demonstrating strong attention to detail, adherence to safety and compliance standards, and a clear understanding of laboratory workflows.
- Skilled in managing high-volume inquiries, resolving concerns efficiently, and maintaining professionalism in fast-paced settings.
- Currently pursuing a college education, reflecting initiative, discipline, and a commitment to continuous growth and industry knowledge.
- Eager to contribute strong communication skills, technical lab insight, and a client-first mindset to the Customer Service Team.