Summary
Overview
Work History
Education
Skills
Timeline
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Meghan Brown

Omaha

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Career Track Manager

Werner Enterprises
05.2024 - Current
  • Oversaw a team of 110+ new drivers by reviewing performance to promote timely to an experienced driver
  • Manage new driver retention by troubleshooting problems dealing with training program and working through those situations with each driver
  • Provided resources to support new drivers in achieving career goals.

Delivery Documentation Specialist

Werner Enterprises
08.2022 - 05.2024
  • Transmitted documents, organized revisions and tracked changes for management to use to remedy issues with solutions.
  • Identified areas of weakness and recommended or implemented process improvements.
  • Strengthened system efficiency by identifying lagging operational processes and implementing optimal solutions.
  • Gathered, reviewed and input delivery documents into reports each day using Excel software.

Guest Service Representative

Buckle
09.2019 - 08.2022
  • Answered constant flow of customer calls with minimal wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Recommended products to customers, thoroughly explaining details.
  • Managed timely and effective replacement of damaged or missing products.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Use multiple programs at once: as400, CRM, Excel, Microsoft Office, and Zendesk

Switchboard Operator

Buckle
05.2019 - 09.2019
  • Connected callers with appropriate professional, department or business.
  • Performed clerical work such as sorting mail, restocking supplies and typing documents.
  • Announced important information and emergency notifications over PA system.
  • Greeted employees and guests as they entered the building.
  • Managed 100+ calls each day.

Paraprofessional

Kearney Public Schools
08.2012 - 05.2019
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Reported on student progress, behavior and social skills to parents.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Prepared instruction materials, constructed bulletin boards and set up work areas.

Education

No Degree -

Central Community College
Grand Island, NE

High School Diploma -

Kearney High School
Kearney, NE
05.2010

Skills

  • Customer experience management
  • Attention to Detail
  • Organization and Time Management
  • Effective telephone communication
  • Reliable and accountable
  • As400, Microsoft applications, and Salesforce proficiency
  • Active listening
  • Verbal and written communication
  • Positive attitude
  • Teamwork and collaboration
  • Reporting and documenting
  • Professionalism

Timeline

Career Track Manager

Werner Enterprises
05.2024 - Current

Delivery Documentation Specialist

Werner Enterprises
08.2022 - 05.2024

Guest Service Representative

Buckle
09.2019 - 08.2022

Switchboard Operator

Buckle
05.2019 - 09.2019

Paraprofessional

Kearney Public Schools
08.2012 - 05.2019

No Degree -

Central Community College

High School Diploma -

Kearney High School

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Meghan Brown