Meighen Patricia Friesen
Bellevue,NE
Summary
Customer service professional with proven background in resolving customer concerns efficiently and effectively. Known for fostering collaborative team efforts and achieving consistent results. Reliable and adaptable, with excellent communication and conflict resolution skills.
Overview
9
9
years of professional experience
Work History
Customer Advocate I - Claim Intake
Metlife
08.2024 - Current
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Conducted thorough research to provide accurate information and resolve complex issues for customers.
- Documented customer concerns and inquiry resolutions in internal computer system.
Store Associate
Petsmart
04.2023 - 08.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
Bank claims analyst – quality assurance, claim processing, claim reversal.
TTEC
03.2023 - 12.2024
- Maximizes combination of IT tools, direct contacts and personal influence to locate Project options
- Investigates bank prepaid card claims
- Directly augments IT Resolution efforts, supported ongoing Projects into successful endpoints
- Maintains, adjusts and automates existing Reports and Workflow to provide accurate Data
Customer Advocate I - Accounts, Troubleshooting, Sales, Refunds, Account Management
Petsmart
01.2024 - 08.2024
- Demonstrated advanced competences in Sales, cashier, returns, customer service, stocking, invintory
Expert, Independent Contractor - Customer Service, Chat Support, Order Status, Refunds
Simplrflex
03.2021 - 03.2023
- Maximizes combination of IT tools, direct contacts and personal influence to locate Project options
- Supports Customer inquiries and needs regarding Sales, Accounts, Status Reports, Issues, Support
- Directly augments IT Resolution efforts, supported ongoing Projects into successful endpoints
- Maintains, adjusts and automates existing Reports and Workflow to provide accurate Data
Customer Advocate I - Accounts, Troubleshooting, Sales, Refunds, Account Management
Concentrix
01.2022 - 12.2022
- Demonstrated advanced competency in Sales, Benefits, IT Support, Receivable Systems and Applications
- Executed Root Cause Data Integration, related to Account, Coverage, Document Findings and Plans
- Conducted Data Entry while educating Customers on Coverage Information, Problems and Resolutions
- Responded to Account inquiries through chat or written correspondences, if unable to revolve via phone
Front Desk Clerk - Reservations, Financial Services, Quality Assurance, Escalations
Eugene T. Mahoney State Park
10.2021 - 01.2022
- Monitored Projects to ensure on-time and on-budget delivery within scope and of high-quality Results
- Researched problems and issues to increase personal knowledge and familiarity to solve the issue
- Handled Confidential Materials and Matters with the utmost degree of care, integrity and discretion
- Managed ever-evolving Calendars and Schedules, using judgment in balancing priority of Requests
Customer Service Specialist - Quality Assurance, Safety, Financial Services, Orders
AAFES
09.2020 - 03.2021
- Skillfully negotiated in Challenging Situations; executed effective Decision Making and Critical Thinking
- Identified and resolved Operational Problems using defined Process, Expertise and Judgment
- Communicated with diverse personalities in a tactful, mature, empathic and Professional manner
- Drove Process Improvement, Satisfaction and Educational methods; used out-of-the-box thinking
Delivery Driver - Customer Service, Routing, Scheduling, DOD ID Holders Liaison
AAFES Food Court
06.2019 - 03.2020
- Developed and made Financial Proposals and follows up through the close of transactions and takeovers
- Achieved the Company’s targeted growth and market presence with long-term and short-term objectives
- Stayed abreast of Market and Economic conditions within the assigned Portfolio and Markets
- Communicated emerging trends, opportunities and potential threats - created Business Plans
Share-Ride Driver - Safety, Optimal Routes, Financial Services, Customer Support, Coordinator
Uber, Lyft, Bounce
07.2016 - 07.2018
- Collaboratively worked with various Data Teams to keep up-to-date on new Technology and Policies
- Performed Quantitative Analysis on Customer Data to provide actionable Insight and Narratives
- Streamlined secured Financial capabilities for sending and receiving Transactions for faster service
- Delivered exceptional experience by advising, guiding and instructing on services and products
Education
Bachelor of Science - Business
University of Phoenix
Remote01.2025
High School Diploma -
Sterne Schools
San Francisco, CA06.2002
Skills
- Attention to Detail
- Meticulously Organized
- Data Visualization and Analysis
- Interpretive Skills
- Priority Management
- Risk Analysis
- Communication
- Data Confidentiality
- Document Processing
- Strategic Planning
- Customer Service
- Risk Management
- Escalations
- Research
- Quality Control
- Above Average Work Ethic
- Strong Moral Compass
- Record Verification
- File and Data Archiving
- Operations Management
- Route Scheduling
- Transportation Management
- Leadership
- Reporting
- Complaint Resolution
- Accurate Data Entry
- Billing
- Company Initiatives
- Digital Communication
- Learning
- Adaptability
- Proficient in MS Office Suite
- Excel
- Word
- Google Workspace
- Salesforce
- Amazon Connect
- Web-Based Tools
- Computer Literacy
- Digital Organization
- Customer assistance
- Account management support
- Client relationship building
- Quality assurance focus
- Good communication skills
- Positive attitude
- Customer services
- Claims analysis
- Claims auditing
- Listening skills
- Discretion and confidentiality
- Attention to detail focus
- Live chat support
- Quality assurance measures
Professional Highlights
- Key Contributor - streamlined existing Programs, met and exceeded Quality, Sales, Quotas, Goals
- Operational Specialist - executed the workflow, adapted to changes, delays and unexpected Events
- Coordinator - fielded escalations and mastered the scheduling in alignment of Business Methods
Years Of Experience
6+ Years of Experience: Phone and Email Support, Resolution Coordinator, Data Entry Specialist
Timeline
Customer Advocate I - Claim Intake
Metlife
08.2024 - Current
Customer Advocate I - Accounts, Troubleshooting, Sales, Refunds, Account Management
Petsmart
01.2024 - 08.2024
Store Associate
Petsmart
04.2023 - 08.2024
Bank claims analyst – quality assurance, claim processing, claim reversal.
TTEC
03.2023 - 12.2024
Customer Advocate I - Accounts, Troubleshooting, Sales, Refunds, Account Management
Concentrix
01.2022 - 12.2022
Front Desk Clerk - Reservations, Financial Services, Quality Assurance, Escalations
Eugene T. Mahoney State Park
10.2021 - 01.2022
Expert, Independent Contractor - Customer Service, Chat Support, Order Status, Refunds
Simplrflex
03.2021 - 03.2023
Customer Service Specialist - Quality Assurance, Safety, Financial Services, Orders
AAFES
09.2020 - 03.2021
Delivery Driver - Customer Service, Routing, Scheduling, DOD ID Holders Liaison
AAFES Food Court
06.2019 - 03.2020
Share-Ride Driver - Safety, Optimal Routes, Financial Services, Customer Support, Coordinator
Uber, Lyft, Bounce
07.2016 - 07.2018
Bachelor of Science - Business
University of Phoenix
High School Diploma -
Sterne Schools
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