Melanee J. McCroden-Reimers
Ogallala
Summary
Dynamic Triage Coordinator at Statline with a strong track record in customer service and communication. Recognized for enhancing quality assurance and streamlining processes to optimize donor engagement. Highly organized and adaptable, consistently achieving top productivity in fast-paced environments while collaborating effectively with healthcare professionals.
Overview
27
27
years of professional experience
Work History
Triage Coordinator
Statline a Division of MTF Biologics
Edison
03.2020 - Current
- Responsible for responding to incoming calls from hospitals and other referring agencies in a timely manner.
- Collect data regarding potential donors to determine if they are candidates for donation, and inform callers of donation potential.
- Obtains necessary medical information regarding potential donors and documents/records information.
- Conducts state donor registry checks, as applicable, for all potential donors.
- Conducts any required outbound communication with Organ Procurement Organizations, transplant coordinators, surgeons, or research doctors related to active placement cases.
- Performs advanced quality assurance responsibilities on referral calls.
- Receives patient messaging calls, obtains all necessary patient and medical information, and prioritizes urgent calls accordingly.
- Rendered telephone advice according to established guidelines and protocols.
Patient Access Specialist for Rehab Therapy and Wound Care Services
BANNER HEALTH OGALLALA COMMUNITY HOSPITAL
Ogallala
08.2016 - 03.2020
- Greets patients and conducts registration, collections, insurance authorizations, and financial counseling
- Conducts and maintains rehab department scheduling for outpatients and inpatients
- Process patient estimates and collects patient responsibility
- Collaborates with Physicians, clinical and hospital staff, nursing and Health Information Management Services to meet and coordinate patient needs
- Assist manager with department quality and reporting metrics
- Responsible for ordering necessary department supplies
- Recognized by manager for providing excellent customer service both in person and by telephone
Office Administration
WYOMC, INC. dba: YELLOWSTONE MOTEL
Ogallala
01.1998 - 07.2016
- Company Overview: Family owned motel in Greybull, Wyoming since 1984
- Processed daily auditing
- Processed accounts payable, accounts receivable, customer statements
- Processed monthly sales and occupancy tax
- Prepared all monthly, quarterly and yearly financial reporting
- Payroll processing; tax deposits, month, quarter and year-end reporting, W-2 processing
- Processed monthly bank reconciliations
- All business office duties performed remotely in Ogallala, NE
- Family owned motel in Greybull, Wyoming since 1984
Business Office Manager
INDIAN HILLS HEALTHCARE COMMUNITY
Ogallala
07.2014 - 09.2015
- General office duties and customer service
- Processed accounts payable, accounts receivable, customer statements
- Insurance authorizations
- Processed medical billing – Medicare and Medicaid
- Prepared payroll: entering all PTO requests, bonuses, and time errors, reviewing for accuracy
- Human Resources – oversee new employee orientation; maintain employee files, employee benefits, compliance
Office Assistant
HI-LINE COOPERATIVE, INC.
Brule
02.2011 - 06.2012
- General office duties and customer service
- Customer invoicing
- Dispatch to delivery drivers
- Daily inventory
Office, Hotel, Restaurant and Pub Manager, Hotel Front Desk
HICKOK’S HOTEL AND CASINO and HICKOK’S IRON HORSE INN
Deadwood
05.2007 - 02.2011
- Company Overview: Family Owned since 1999
- Hotel Sales and Customer Service
- Processed daily auditing for casinos, restaurant, bar, pizza pub and hotels
- Prepared for audits with the South Dakota Commission on Gaming
- Processed departmental accounts payable
- Processed monthly sales tax and occupancy tax returns
- Preparation of month, quarter and year-end sales reports
- General Ledger entries
- Completed all monthly bank reconciliations for two casinos, two hotels, restaurant, pizza pub and bar
- Managed, maintained, and processed all payroll; Prepared all month, quarter and year-end reports and prepared W-2’s; tax depositing
- Human Resource Manager- new employee orientation, background and employment checks, employee benefit administrator
- Employee manager for office, hotel, restaurant and pizza pub – responsible for hiring new employees, scheduling
- Held a South Dakota Commission on Gaming Support License
- Held a Techniques in Alcohol Management Card
- Family Owned since 1999
Office Administration, Store Manager
B&J PETROLEUM, B&J HITCHING POST, B&J GAS N GO’S, B&J 66’S
Ogallala
01.1998 - 04.2007
- Company Overview: Family owned Business’ since 1977
- General office duties
- Processed daily auditing for bulk petroleum and six convenience store locations
- Processed accounts payable
- Posting of accounts receivable for large customer base and preparation of monthly customer statements
- Preparation of month, quarter and year-end sales reports
- General Ledger entries
- Completed all monthly bank reconciliations
- Managed, maintained, and processed all payroll; Prepared all monthly, quarterly and yearly reports and prepared W-2’s; Tax depositing
- Employee manager and human resource manager for four convenience stores- hiring, new employee training, background and employment checks and staff scheduling
- Family owned Business’ since 1977
Education
Bachelor Degree of Science - Business Administration/Management
University of Nebraska
Lincoln, NE08.1998
Skills
- Excellent customer service/satisfaction skills
- Excellent communication skills
- Highly motivated and organized
- Effectively multi-tasks and problem solves issues in fast paced environment
- Adaptable to change while meeting organizational goals
- Top Productivity and Quality Assurance Employee Recognition
- Team Lead
References
Available upon request
Computer Experience
- Microsoft Office Software: Outlook, Word, Excel and Power Point
- Cerner
- Medilinks
- MS4
- Point Click Care
- ADP Payroll
- Great Plains Accounting Software
- Open Systems Accounting Software
- Easy Accounting Software
- Red River Payroll and Petroleum Software
Timeline
Triage Coordinator
Statline a Division of MTF Biologics
03.2020 - Current
Patient Access Specialist for Rehab Therapy and Wound Care Services
BANNER HEALTH OGALLALA COMMUNITY HOSPITAL
08.2016 - 03.2020
Business Office Manager
INDIAN HILLS HEALTHCARE COMMUNITY
07.2014 - 09.2015
Office Assistant
HI-LINE COOPERATIVE, INC.
02.2011 - 06.2012
Office, Hotel, Restaurant and Pub Manager, Hotel Front Desk
HICKOK’S HOTEL AND CASINO and HICKOK’S IRON HORSE INN
05.2007 - 02.2011
Office Administration
WYOMC, INC. dba: YELLOWSTONE MOTEL
01.1998 - 07.2016
Office Administration, Store Manager
B&J PETROLEUM, B&J HITCHING POST, B&J GAS N GO’S, B&J 66’S
01.1998 - 04.2007
Bachelor Degree of Science - Business Administration/Management
University of Nebraska
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