MELINDA BROWN
Omaha
Summary
Results-driven Chargeback Analyst at I2c with expertise in payment processing and problem-solving. Proven track record in enhancing reporting accuracy and training junior analysts. Adept at managing complex disputes and ensuring compliance with regulations, while fostering strong customer relations and delivering tailored solutions.
Overview
12
12
years of professional experience
Work History
Chargeback Analyst
I2c
Omaha
09.2022 - 01.2026
- Investigated disputes to ensure compliance with policies and regulations.
- Collaborated with cross-functional teams to resolve chargeback issues.
- Utilized analytical tools to enhance reporting accuracy and efficiency.
- Trained junior analysts on best practices in chargeback analysis.
- Responded to fraud alerts, chargebacks and disputes.
- Managed multiple projects simultaneously while adhering to strict deadlines.
- Collaborated with internal departments such as customer service regarding chargebacks.
- Documented all activities associated with resolving disputes according to established guidelines.
- Gathered evidence for dispute resolution, including transaction records, customer correspondence, and other relevant documents.
MEDICAL BILLING AND COLLECTIONS SPECIALIST
GetIx Health
Omaha
02.2017 - 10.2018
- Tracked customer records within computerized accounting systems for accurate account management.
- Processed incoming payments swiftly and ensured proper account posting.
- Inspected accounting records monthly to identify and resolve discrepancies.
- Addressed customer inquiries regarding insurance payments and billing procedures.
- Offered patients alternative payment solutions tailored to individual circumstances.
CUSTOMER SERVICE ASSOCIATE
Alorica
Omaha
03.2014 - 02.2017
- Provided expert service by communicating information to customers and following up on promises.
- Exceeded requirements in providing products and services to customers at all times.
- Prepared order sheets and sent out invoices and statements for payments due.
- Monitored promotion and sales to provide updated information and pricing.
- Assisted with training and developing sales associates and customer service team members.
- Addressed customer concerns and provided timely resolution to mitigate complaints.
Education
RECEPTIONIST CERTIFIED -
Omaha College of Business
Omaha, NE03.1993
HIGH SCHOOL DIPLOMA -
Omaha South High School
Omaha, NE05.1991
Skills
- Payment processing
- Accounting support
- Records management
- Collections handling
- Document review
- Data verification
- HIPAA compliance
- Customer relations
- Problem solving
- Financial data entry
- Billing management
Phone
cell, (402) 612-6085
Timeline
Chargeback Analyst
I2c
09.2022 - 01.2026
MEDICAL BILLING AND COLLECTIONS SPECIALIST
GetIx Health
02.2017 - 10.2018
CUSTOMER SERVICE ASSOCIATE
Alorica
03.2014 - 02.2017
RECEPTIONIST CERTIFIED -
Omaha College of Business
HIGH SCHOOL DIPLOMA -
Omaha South High School