Melissa Combs
Papillion,NE
Summary
Dedicated Surgical Technologist in Mohs surgery with expertise in patient care, critical thinking, and effective communication. Committed to enhancing patient satisfaction and streamlining surgical workflows. Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Overview
32
32
years of professional experience
Work History
Surgical Technologist
Dermatology Specialists of Omaha
Omaha, NE
11.2011 - Current
- Assisted surgical team in preparing and maintaining sterile environments, contributing to successful procedural outcomes.
- Assisted in the setup of surgical instruments and equipment for dermatological surgeries.
- Oversaw inventory management of surgical supplies and instruments to minimize waste.
- Monitored patient vitals and provided support to ensure comfort during procedures.
- Coordinated with physicians to optimize scheduling and resource allocation for surgeries.
- Handled high-pressure situations calmly and efficiently, contributing to successful completion of critical surgeries.
- Assisted surgeons in complex procedures for optimal patient outcomes and reduced recovery time.
- Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
- Increased efficiency during surgeries by anticipating surgeon''s needs and providing timely assistance.
- Managed scheduling for surgical appointments, optimizing workflow and reducing wait times.
- Coordinated communication between dermatologists and patients, facilitating efficient information exchange.
- Documented patient histories and surgical outcomes accurately within electronic health record systems.
- Trained new staff on Mohs procedure protocols, enhancing team competency and patient care quality.
- Improved patient comfort by efficiently assisting with Mohs surgery procedures and post-operative care.
- Streamlined workflow by effectively organizing medical supplies and maintaining inventory levels.
- Assisted in maximizing the accuracy of skin cancer diagnoses by performing tissue specimen collection, labeling, and processing tasks.
- Ensured patient satisfaction with thorough pre-and post-surgical education and followup.
- Assisted surgeons during complex cases, anticipating needs and ensuring seamless transitions between procedural stages.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
Sales Representative
My Pillow
Omaha, NE
07.2023 - 12.2024
- Developed strong customer relationships through effective communication and product knowledge.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Self-motivated, with a strong sense of personal responsibility.
- Managed many incoming calls a day from customer's.
Dietary Supervisor
Creighton University Medical Center
Omaha, NE
08.1998 - 12.2011
- Supervised dietary staff to ensure compliance with nutritional standards and safety regulations.
- Developed and implemented meal plans tailored to patient dietary needs and preferences.
- Conducted training sessions on food safety protocols and dietary guidelines for kitchen personnel.
- Collaborated with healthcare team to optimize nutrition services for diverse patient populations.
- Evaluated menu options based on patient feedback, enhancing satisfaction and adherence to dietary restrictions.
- Led quality assurance initiatives, improving service delivery within the dietary department.
- Analyzed data trends to refine procedures, ensuring consistent quality in meal preparation and presentation.
- Collaborated with healthcare professionals to create specialized diets for patients with specific medical conditions or nutritional requirements.
- Maintained a clean and safe work environment by enforcing strict sanitation guidelines and safety protocols.
- Boosted overall patient satisfaction levels due to timely response rates on special diet requests or modifications.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Supervised food presentation and plating to enhance visual appeal.
Team Member
Baskin Robins
Council Bluffs, IA
07.1994 - 08.1998
- Delivered exceptional customer service, ensuring positive experiences and satisfaction.
- Assisted in maintaining cleanliness and organization of work area to meet health standards.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to optimize workflow during peak hours.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
Abraham Lincoln High School
Council Bluffs, IASurgical Technologist -
Iowa Western Community College
Council Bluffs, IASkills
- Critical thinking
- Teamwork and collaboration
- Attention to detail
- Flexible and adaptable
- Multitasking
- Excellent communication
- Patient needs assessment
- Surgery scheduler
- Answering incoming calls from patients
- Documenting in the electronic health record system
- Relay messages between patients and providers
Timeline
Sales Representative
My Pillow
07.2023 - 12.2024
Surgical Technologist
Dermatology Specialists of Omaha
11.2011 - Current
Dietary Supervisor
Creighton University Medical Center
08.1998 - 12.2011
Team Member
Baskin Robins
07.1994 - 08.1998
Abraham Lincoln High School
Surgical Technologist -
Iowa Western Community College