Melissa Elkins
Omaha
Summary
Dynamic leader with 12 years of retail management experience, with a proven track record at Victoria's Secret enhancing customer satisfaction and revenue through expert operational strategies and exceptional leadership development. Excelled in recruiting top talent and driving sales growth, demonstrating unparalleled customer service management and problem-solving skills with a keen focus on achieving company vision and goals.
Overview
8
8
years of professional experience
Work History
Insurance Agent
New York Life Insurance Co
05.2023 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
Store Manager
Victoria's Secret
07.2021 - 05.2023
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Trained new employees on proper protocols and customer service standards.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager of Operations
Victoria's Secret
03.2019 - 07.2021
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Store Manager of Sales
Victoria's Secret
04.2018 - 03.2019
- Assisted in recruiting, hiring and training of team members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Visual Merchandising Manager
Victoria's Secret
09.2017 - 04.2018
- Analyzed customer feedback and shopper trends to inform display designs.
- Incorporated new design techniques to create innovative and eye-catching displays.
- Investigated current trends and innovative techniques to create unique displays.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Evaluated performance against goals and implemented appropriate development plans.
Selling Manager
Victoria's Secret
08.2016 - 09.2017
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Achieved sales goals by cultivating and securing new customer relationships.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coached and promoted high-achieving sales associates to fill leadership positions to boost company growth.
Education
Omaha, NE
Bachelor of Science - Medical Imaging
Clarkson College
Omaha, NE05.2014
Associate of Science - Radiologic Technology
Clarkson College
Omaha, NE12.2013
Skills
- Team Leadership
- Sales Expertise
- Time Management
- Operational Efficiency
- Customer Satisfaction
- Professional Relationships
Timeline
Insurance Agent
New York Life Insurance Co
05.2023 - Current
Store Manager
Victoria's Secret
07.2021 - 05.2023
Assistant Store Manager of Operations
Victoria's Secret
03.2019 - 07.2021
Assistant Store Manager of Sales
Victoria's Secret
04.2018 - 03.2019
Visual Merchandising Manager
Victoria's Secret
09.2017 - 04.2018
Selling Manager
Victoria's Secret
08.2016 - 09.2017
Bachelor of Science - Medical Imaging
Clarkson College
Associate of Science - Radiologic Technology
Clarkson College
Similar Profiles
Sheena A. SmithSheena A. Smith
Financial Services Professional at New York Life Securities/ New York Life InsuranceFinancial Services Professional at New York Life Securities/ New York Life Insurance
ALEXIS MARTINEZALEXIS MARTINEZ
Life Insurance Agent at New York Life Insurance CoLife Insurance Agent at New York Life Insurance Co
Tyler MirandaTyler Miranda
Financial Service Professional at New York Life Insurance CoFinancial Service Professional at New York Life Insurance Co