Melissa McAllister
Omaha
Summary
Dynamic Restaurant Manager with a proven track record at Godfather's Pizza, excelling in team management and customer engagement. Expert in inventory control and operations management, I foster a positive work environment while driving exceptional service. Recognized for optimizing labor costs and enhancing customer satisfaction through effective complaint resolution and staff training.
Overview
17
17
years of professional experience
Work History
Restaurant Manager
Godfather's Pizza
06.2017 - 07.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Catering Manager
Jimmy John’s
05.2008 - 05.2017
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Maintained clean and organized workspaces, adhering to strict health standards.
- Demonstrated flexibility in handling diverse catering needs, from small gatherings to large corporate events.
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Operations management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Shift management
- Customer-oriented
- Organization and prioritization
- Complaint resolution
- Food service background
- Staff scheduling
- Customer loyalty
- Adaptable
- Employee retention
- Schedule coordination
- Supervisory skills
- Performance improvement
- Recruitment
- Pre-shift walk-through
- Order delivery practices
- Trained in performance and wage reviews
- Labor and food cost control
- Purchasing and cost control
- Proven sales record
- Restaurant promotion management
- Restaurant operations management
- Full service restaurant background
- Customer service best practices
- Employee recruitment expertise
- Personnel recruiting
- Customer service
- Problem-solving
- Reliable and responsible
- Team leadership
- Safe food handling
- Inventory management
- Coaching and mentoring
- Training and onboarding
- Scheduling staff
- Recruitment and hiring
- Relationship building
- Scheduling
- Delegating assignments and tasks
- Monitoring food preparation
- Cost controls
- ServeSafe manager
- ServSafe food manager
Timeline
Restaurant Manager
Godfather's Pizza
06.2017 - 07.2025
Catering Manager
Jimmy John’s
05.2008 - 05.2017
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