Melissa Wilt
Superior
Summary
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Office Assistant
Lovewell State Park
01.2022 - Current
- Greet clients and visitors.
- Customer service both in person and by phone.
- Answer and direct phone calls and take messages and transfer calls and provide accurate information to office visitors.
- Handle incoming and outgoing mail.
- Cash and credit card sales and accounting for sales.
- Operate office equipment, like photocopies and voicemail system.
- Submitting orders to supervisor for new materials in and organize office supplies and stock supply station and keep the office clean and organized.
Chaplain
Good Samaritan Society
10.2002 - 01.2022
- Managing the day-to-day operations of the senior living locations, while supporting a positive atmosphere for residents, families, visitors, and staff
- Responsible to implement, maintain, and coordinate operations, projects and financial matters within core areas
- Manage occupancy cycles process of move-ins and move-outs
- Responsible for maintaining compliance with Fair Housing, federal, state, and local regulations
- Hire, train staff for work areas appropriately, and scheduling of staff, stay within budgeted hours
- Maintain privacy and confidentiality of all residents, resident records, and tenants' living environment
- Willingness to be on-call
- Contribute to Ministry growth and development
- Discuss difficult topics and complex issues
- Make home visits and suggest needed services
- Address emotional concerns
- Make short and long-terms plans
- Evaluate in-home care needs
- Coordinate medical services
- Evaluate other living arrangements
- Provide caregiver stress relief and outside resources
- Familiar with social and supportive services within the community
Private In-Home Caregiver
Mid-Nebraska
01.1992 - 05.2004
- Managing the day-to-day operations of the individuals' home
- Serving as a companion to clients
- Managing medication
- Preparing meals
- Coordinate medical services
- Transporting clients to and from appointments, errands, activities, etc.
- Assisted clients with monthly bill paying
- Tracking payroll hours of staff
- Evaluate in-home care needs
- The ability to provide care across a variety of settings, including group homes and day service programs
- Interpersonal skills, including exceptional patience and listening skills
Bookkeeper
Nelson Trucking
01.1996 - 12.1999
- Documenting transaction details
- Putting together financial reports
- Fact-checking accounting data
- Notify staff of any accounting errors
- Calculate interest charges
- Calculated miles on the road
- Recording financial transactions
Education
High School Diploma -
Superior High School
Superior05-1998
Ministry -
Rhema Bible College
Broken Arrow, OK05-1991
Skills
- Customer service
- Positive attitude
- Time management
- Front office management
- File organization
- Organizing and categorizing
- Verbal communication
- Dedicated team player
- Administrative support
- Office administration
- Professional and mature
- Appointment scheduling
Certification
- Assisted Living Administrator Certificate - 2021
- Social Services Designee - 2021
- Fair Housing Certificate - 2014
- Marketing and Sales Certificate - 2014
- Senior Living Operations Certificate - 2014
Timeline
Office Assistant
Lovewell State Park
01.2022 - Current
Chaplain
Good Samaritan Society
10.2002 - 01.2022
Bookkeeper
Nelson Trucking
01.1996 - 12.1999
Private In-Home Caregiver
Mid-Nebraska
01.1992 - 05.2004
High School Diploma -
Superior High School
Ministry -
Rhema Bible College
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