Merika Lindsey
Omaha
Summary
Driven and ambitious, focused on gaining valuable industry experience to unlock a world of career development opportunities. Strong desire to excel, eager to contribute skills and passion to a dynamic organization that values growth and innovation. Committed to continuous learning, ready to embrace challenges and make a meaningful impact in a collaborative and forward-thinking environment.
Overview
13
13
years of professional experience
Work History
Lead Teacher
Our Light Inc
05.2017 - Current
- As a lead teacher with Our Light Inc, I assist the director with curriculum planning and training
- I specialize in program objectives and planning
- Some of my duties are light administrative work, rotating hosting public events with my coworkers, and managing projects
- I lead different groups ranging from seven years of age to adulthood
- I also work one on one with members of the organization
Hair Stylist
Hair O Glyfix’s
01.2017 - Current
- As a stylist with Hair O Glyfics I specialize in customized styles for each client
- I manage a new stylist
- I also train new stylist in booking, time management, and bookkeeping
CSR Agent
Nelnet Teleservices
10.2024 - 02.2025
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Cust service agen
NORTH-END TELE-SERVICES
10.2024 - 02.2024
- As a agent I would help CONSUMERS fill out apply for MARKETPLACE health coverage
- Ask probing questi to help the consumer
- Help with any questions about their account
Clinical tech
Prime Therapeutics
03.2020 - 10.2021
- As Clinical tech, I specialize In entry data
- Putting In codes to help patIents to get MEDICATION
- Processing claims and mAiling letters to the Patient and DOCTORS
Stylist/Receptionist
Hair Masters
03.2014 - 01.2017
- As a stylist with Hair Masters I specialized in customized styles for each client
- I provided a warm welcoming environment for all clients and guest
- As a receptionist my duties were to provide excellent customer service via the phone or face to face
- I resolved all complaints and acknowledged all compliments
- I Assisted co-workers with booking and appointment cancelations
- I also handled all administrative work
Inventory Specialist
WIS International
03.2012 - 03.2014
- As an inventory specialist with WIS Int 85% of my duties were around traveling across the city
- I would go to different store locations and do inventory checks on their inventory
- Part of my job was to have an organized checklist and a strategic process to count inventory and report all findings
Education
Associates - Cosmetology
Vatterott College
Omaha02.2009
Diploma -
North High School
Omaha05.2004
Skills
- Leadership
- Teamwork
- Management
- Communication
- Organizational skills
Assessments
- Call Center Customer Service, Proficient, 04/19, Measures a candidate's ability to demonstrate customer service skills in a call center setting., https://share.indeedassessments.com/share_assignment/lr63obxeqi-7-ntl
- Accounting Skills: Bookkeeping, Highly Proficient, 04/19, Measures a candidate's ability to calculate and determine the accuracy of financial data., https://share.indeedassessments.com/share_assignment/qgkpiayh62j1wzhn
Timeline
Cust service agen
NORTH-END TELE-SERVICES
10.2024 - 02.2024
CSR Agent
Nelnet Teleservices
10.2024 - 02.2025
Clinical tech
Prime Therapeutics
03.2020 - 10.2021
Lead Teacher
Our Light Inc
05.2017 - Current
Hair Stylist
Hair O Glyfix’s
01.2017 - Current
Stylist/Receptionist
Hair Masters
03.2014 - 01.2017
Inventory Specialist
WIS International
03.2012 - 03.2014
Associates - Cosmetology
Vatterott College
Diploma -
North High School
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