Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Micah Bravo

Omaha

Summary

Dynamic Department Manager with a proven track record at Walmart, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and staff mentoring, while implementing efficient workflows that boosted team productivity. Skilled in conflict de-escalation and order management, fostering a positive work environment that drives results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Department Manager

Walmart
05.2024 - Current

I use single handed devices to run a fast paced high volume department. While maintaining a healthy work environment.

  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.

Material Handler

Oriental Trading Company
01.2024 - 04.2024
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.

Supervisor

Don And Millies
02.2021 - 04.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.

Assistant General Manager

Taco Johns
04.2018 - 03.2023
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.

Education

Omaha South High School
Omaha, NE
05.2020

Skills

  • Customer service
  • Staff management
  • Team leadership
  • Team supervision
  • Problem-solving
  • Training and mentoring
  • Task delegation
  • Decision-making
  • Customer engagement
  • Retail management
  • Flexible schedule
  • Work planning and organization
  • Coaching and mentoring
  • Sales reporting
  • Order management
  • Sales expertise
  • Relationship building and management
  • Order processing
  • Conflict de-escalation
  • Product restocking

Certification

Serfsafe Certified

Ple Stacker Trained

Timeline

Department Manager

Walmart
05.2024 - Current

Material Handler

Oriental Trading Company
01.2024 - 04.2024

Supervisor

Don And Millies
02.2021 - 04.2023

Assistant General Manager

Taco Johns
04.2018 - 03.2023

Omaha South High School
Micah Bravo