Michael Mead
Sidney
Summary
Dynamic customer service professional with a proven track record at Loves and Walmart, excelling in service-oriented communication and inventory management. Recognized for resolving customer complaints effectively and implementing strategic merchandising plans that enhanced sales. Committed to maintaining cleanliness standards and ensuring food safety compliance while fostering a collaborative team environment.
Overview
13
13
years of professional experience
Work History
Deli Clerk
Walmart
07.2023 - 03.2025
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Shift Manager
Loves Travel Stop
08.2018 - 06.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Coordinated timely restocking efforts, ensuring shelves were always filled with fresh products for customers'' convenience.
- Handled cash transactions accurately, ensuring proper financial reporting at the end of each shift.
- Stayed informed about industry trends and competitor initiatives to adjust strategies accordingly for continued success in the market space.
- Managed store inventory levels to ensure optimal product availability and minimize waste.
- Collaborated with management to develop promotional events, attracting more customers and boosting sales.
Customer Service Manager
Walmart
05.2012 - 08.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Electronics Department Manager
Walmart
05.2012 - 08.2018
- Developed strong rapport with customers by providing knowledgeable guidance on product selection based on their needs.
- Managed vendor relationships to negotiate favorable terms, pricing agreements, and timely product deliveries.
- Implemented loss prevention strategies to minimize potential theft or damage in the electronics department.
- Monitored sales data to identify patterns, trends, and opportunities for growth within the electronics category.
- Previous Verizon Sales Representative, ensuring stock on all phones remained full, and handled phone activation, as well as customer concerns effectively, and efficiently.
Education
High School Diploma -
Sidney High School
SidneyMusic Education
Western Nebraska Community College
Scottsbluff, NEMusic Education
Chadron State College
Chadron, NESkills
- Service-oriented communication
- Cleanliness standards
- Consistency in truthful communication
- Food safety compliance
- Consistent professional commitment
- Experienced with Windows software
- Customer support in sales
- Strong written communication skills
- Expertise in effective sales strategies
- Inventory management
- Strategic merchandising planning
Timeline
Deli Clerk
Walmart
07.2023 - 03.2025
Shift Manager
Loves Travel Stop
08.2018 - 06.2023
Customer Service Manager
Walmart
05.2012 - 08.2018
Electronics Department Manager
Walmart
05.2012 - 08.2018
High School Diploma -
Sidney High School
Music Education
Western Nebraska Community College
Music Education
Chadron State College
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