Michael Shuman

• Managed an effective, operational, and multicultural team of 13-15 team members across 2 departments. Delegated daily tasks to employees, streamlining daily progress and efficiency. Scheduled shifts, taking in account availabilities, department, strengths, and any request for time off. Tracked attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Primary recruiter for team members. Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Coordinated leadership workshops to educate team members, as well as guide and mentor on best practices to optimize productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills. Commercial accounts
• Interacted well with customers to build connections and nurture relationships. Commerical and DIY
• Reported issues to higher management with great detail.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Negotiated price and service with customers/vendors to decrease expenses and increase profit. Commercial
• Reduced operational risks while organizing data to forecast performance trends.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee reviews, training, and schedules

Maintained professional demeanor when addressing unhappy or angry customers. Set targets for employees to drive company success and strengthen motivation. Evaluated employee performance and conveyed constructive feedback to improve skills. Opened and closed location and monitored shift changes. Supervised food and beverage personnel, evaluating performance and recommending improvements.

Recorded customer encounters through detailed notes and maintained comprehensive records. Scheduled and tracked movements of owned and rented equipment. Monitored dispatched calls and took action to resolve and correct potential problems. Documented service activities and issues and produced regular reports. Coordinated pickups and deliveries across United States. Handled customer escalations from drivers to solve issues and restore customer satisfaction. Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands. Responded to over 50 daily caller requests with information about assistance and timeframes.

Manager of 15- 20 employees in a high pace restaurant. Maintaining and ordering inventory. Administrative duties to includes scheduling, bank deposits, and operations. Catering and maintenance

Manage high volume furniture business. Maintain inventory. Arrange delivery of purchased goods to customers. Monthly and Yearly business reports..

• Drove and operated structural pumpers, tankers, ladders and service vehicles to aid in rescue operations. Perform periodic maintenance on vehicles and apparatuses.
• Accessed scenes and Maintained close contact with dispatch to receive, determine and execute most effective methods about current fires, equipment movements and incoming personnel to devise optional approach and containment strategies. Directed evacuations during fires and emergencies to avoid fatalities, injuries and panic.
• Inspected buildings for pre-fire plans, fire hazards and compliance with fire prevention ordinances.
• Responded to confined space incidents, EMS and hazardous material incidents. Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
• Trained fire personnel in safe and proper operation and maintenance of fire department apparatus and vehicles.
• Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
• Prepared incident reports detailing personnel, location and results of each call.
• Inspected apparatus, equipment, grounds and stations for proper order and condition.
• Performed maintenance on water tanks, fire hoses and other firefighting equipment.
• Saved 9 lives in 20 by administering first aid and artificial respiration to those affected by trauma, smoke or burns.