Michelle DeCenzo
Omaha
Summary
Results-driven pharmacy technician with expertise in streamlining medication workflows and maintaining patient wellbeing & satisfaction with excellent communication. Recognized for attention to detail, outstanding team collaboration and commitment to regulatory compliance, contributing to improved patient outcomes and operational efficiency. Strives to be a part of an effective, passion-driven team whose focus on patient care comes first.
Overview
5
5
years of professional experience
Work History
Specialty Pharmacy Technician
Nebraska Medicine
Omaha, NE
06.2024 - Current
- Compounded and dispensed specialty medications in accordance with established protocols.
- Facilitated collaboration with healthcare providers to enhance patient care plans and medication therapy management.
- Developed and implemented training programs to ensure new pharmacy technicians adhere to operational procedures and compliance standards.
- Analyzed and refined medication dispensing workflows to achieve greater operational efficiency.
- Conducted thorough quality assurance audits aimed at maintaining regulatory compliance and enhancing safety protocols.
- Enhanced team dynamics through proactive communication and collaborative efforts with colleagues.
- Streamlined medication refill process by proactively engaging patients for adherence checks and refill reminders.
- Coordinated efforts with healthcare professionals to ensure effective medication therapy for patients.
- Delivered personalized assistance and educational resources to enhance patient understanding of medication use and potential side effects.
- Aided in the implementation of new pharmacy procedures, leading to increased efficiency within the workplace.
- Assisted in conducting quality assurance audits to maintain regulatory compliance and safety standards.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Achieved recognition for outstanding performance, consistently exceeding established goals and expectations in the specialty pharmacy technician role.
- Maintained patient confidentiality by adhering to HIPAA regulations and other privacy guidelines.
- Improved workflow efficiency with accurate data entry of prescription information into the pharmacy management system.
- Delivered exceptional customer service, addressing questions or concerns regarding medications, insurance coverage, and co-payments in a timely manner.
- Participated in continuous professional development through training programs, workshops, and conferences to stay current with industry trends and best practices.
- Ensured regulatory compliance by adhering to federal and state laws governing the practice of pharmacy.
- Demonstrated strong analytical skills in identifying areas of improvement within processes or workflows leading to better operational performance.
- Assisted in managing specialty medications by tracking and monitoring patient progress throughout treatment courses.
- Delivered comprehensive training and mentorship to new technicians, enhancing their understanding of specialty pharmacy protocols.
- Managed critical situations by effectively prioritizing tasks and maintaining calm under pressure during peak operational periods.
- Coordinated with insurance companies to resolve billing discrepancies or obtain prior authorizations for specialty medications promptly.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Managed opening and closing duties for pharmacy.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Set up and modified patient profiles to include current medications and insurance details.
- Developed and implemented improvements to pharmacy organization system.
Pharmacy Technician
Nebraska Medicine
Omaha
06.2021 - 06.2024
- Managed medication dispensing processes to ensure accuracy and compliance with regulatory standards.
- Supervised inventory management, optimizing stock levels and reducing waste through efficient ordering practices.
- Trained new pharmacy technicians on procedures, systems, and customer service protocols to enhance team performance.
- Collaborated with healthcare professionals to resolve prescription issues and improve patient outcomes effectively.
- Implemented workflow improvements that increased efficiency in medication preparation and delivery processes.
- Conducted regular audits of medications and supplies, ensuring adherence to safety protocols and quality standards.
- Assisted pharmacists in preparing compounded medications following precise formulations and guidelines for safety.
- Enhanced patient education initiatives by providing clear medication instructions and addressing inquiries promptly.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Developed patient education materials on medication management, contributing to community health awareness.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Utilized pharmacy management software to process prescriptions efficiently.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Developed and implemented improvements to pharmacy organization system.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Managed opening and closing duties for pharmacy.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Pharmacy Technician
CVS Pharmacy
Omaha
07.2021 - 10.2021
- Counted, measured, and compounded medications following standard procedures.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Assisted in management of prescription deliveries, improving patient convenience.
- Streamlined drug distribution processes, reducing wait times for patients.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Supervised inventory management, optimizing stock levels and reducing waste through efficient ordering practices.
- Conducted regular audits of medications and supplies, ensuring adherence to safety protocols and quality standards.
- Administered vaccines during the peak release of Pfizer's Covid-19 vaccine approved public release, and aided pharmacists in vaccine clinics before that at nursing homes for higher risk patients.
Education
High School Diploma -
Omaha North High School
Omaha, NE05-2012
Skills
- HIPAA & FDA compliance
- Quality control procedures
- Pharmacy software proficiency
- Pharmaceutical calculations to maintain accuracy
- Adherence monitoring & supporting prescription delivery
- Insurance billing and reconciliation & coverage explanation
- Medication inventory & drug storage compliance
- Problem-solving skills, critical thinking & attention to detail
- Team collaboration, new hire onboarding & higher staff development
- Answering customer questions
- Prescription filling & maintaining proper labeling both in a manual and automated medication dispensing setting
- Pharmacy and customer records management whilst maintaining patient confidentiality & HIPAA standards
- Interpreting and processing medication orders
- Regulatory compliance & record preparation
- Point of sale systems proficiency & processing payments
- Troubleshooting malfunctioning equipment
- Resolving customer issues for excellent customer service
- Time management, organizational skills & multitasking
- Reliability & excellent communication to support pharmacy operations and optimize workflow
Accomplishments
- Trained each new pharmacy technician on pharmacy policies, procedures and best practices.
- Facilitated the implementation of a new REMS auditing process to maintain pharmacy compliance.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved High Achiever Award through effective support & maintaining a strong team dynamic amongst Specialty & Outpatient pharmacy within Nebraska Medicine, solidifying self as a dedicated team member driven to help both team & patient.
- Nominated & voted "Employee of the Quarter" twice by her peers across the pharmacy space of Nebraska Medicine.
Languages
English
Native or Bilingual
Interests
- Experimenting with different creative mediums, like gardening, sewing, and writing, to expand skills and techniques
- Enjoy hobbies that combine physical activity with outdoor exploration
- Avid Reader
Timeline
Specialty Pharmacy Technician
Nebraska Medicine
06.2024 - Current
Pharmacy Technician
CVS Pharmacy
07.2021 - 10.2021
Pharmacy Technician
Nebraska Medicine
06.2021 - 06.2024
High School Diploma -
Omaha North High School