Michelle Krueger
Omaha
Summary
Dynamic professional with expertise in inventory management and customer service at Arrow Distributing, Inc. Skilled in logistics and teamwork, fostering vendor relationships and enhancing client satisfaction. Proven track record in negotiating contracts and resolving inquiries, contributing to sales growth. Adept at problem-solving and employee engagement, driving team success and operational efficiency.
Overview
32
32
years of professional experience
Work History
Inventory Line Manager
Arrow Distributing, Inc
07.2019 - 07.2025
- Established strong relationships with vendors, negotiating favorable contracts for materials and services.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
- Contributed to inventory management by assisting in stock monitoring and replenishment activities.
- Adapted quickly to changing tasks, demonstrating flexibility in a fast-paced environment.
- Cultivated an environment of teamwork by encouraging collaboration among team members from diverse backgrounds and skill sets.
Customer Service Representative
Arrow Distributing, Inc.
04.1993 - 07.2019
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Bachelor of Science - Early Childhood Education
Peru State College
Peru, NE Skills
- Teamwork
- Logistics
- Customer support
- Purchasing
- Time management
- Problem-solving
- Employee engagement
Timeline
Inventory Line Manager
Arrow Distributing, Inc
07.2019 - 07.2025
Customer Service Representative
Arrow Distributing, Inc.
04.1993 - 07.2019
Bachelor of Science - Early Childhood Education
Peru State College