Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Krueger

Omaha

Summary

Dynamic professional with expertise in inventory management and customer service at Arrow Distributing, Inc. Skilled in logistics and teamwork, fostering vendor relationships and enhancing client satisfaction. Proven track record in negotiating contracts and resolving inquiries, contributing to sales growth. Adept at problem-solving and employee engagement, driving team success and operational efficiency.

Overview

32
32
years of professional experience

Work History

Inventory Line Manager

Arrow Distributing, Inc
07.2019 - 07.2025
  • Established strong relationships with vendors, negotiating favorable contracts for materials and services.
  • Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
  • Contributed to inventory management by assisting in stock monitoring and replenishment activities.
  • Adapted quickly to changing tasks, demonstrating flexibility in a fast-paced environment.
  • Cultivated an environment of teamwork by encouraging collaboration among team members from diverse backgrounds and skill sets.

Customer Service Representative

Arrow Distributing, Inc.
04.1993 - 07.2019
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

Bachelor of Science - Early Childhood Education

Peru State College
Peru, NE

Skills

  • Teamwork
  • Logistics
  • Customer support
  • Purchasing
  • Time management
  • Problem-solving
  • Employee engagement

Timeline

Inventory Line Manager

Arrow Distributing, Inc
07.2019 - 07.2025

Customer Service Representative

Arrow Distributing, Inc.
04.1993 - 07.2019

Bachelor of Science - Early Childhood Education

Peru State College
Michelle Krueger